Customer Service Rep/Order Entry

Immediate job opening for a full-time Customer Service Rep/Order Entry position at PROVAIL’s Fabrication Division located in Kent, WA. The PROVAIL Fabrication Division is a social enterprise which employs adults with disabilities in a light manufacturing facility. A wide variety of parts and sub-assemblies are produced for the U. S. Government, commercial contracts and the aerospace industry. The net income from the Fabrication Division is used to support PROVAIL’s direct service programs.

General Function:

Responsible for the review, entry, tracking, management and reporting of customer purchase orders and contracts.

Essential Duties:

 Point of customer and PROVAIL contact for all customer orders, changes and contracts.

 Works with peers, Purchasing, Production supervision and Production Scheduler to analyze sales order releases with respect to capacity planning and material requirements, prioritizing work orders and expediting as needed.

 Effectively uses the ERP system to track work orders, communicating PROVAIL delivery schedules accurately to customers, operators and management.

 Responsible for daily interaction and/or meetings with Boeing regarding schedules, changes and reports including Boots and First Lot Tracking.

 Provides input to the production schedule meetings.

 Initiates and fosters a spirit of cooperation within and between departments and individuals.

 Identify areas for process improvement, cost and waste reduction

 Other projects as assigned.

Requirements:

 High school diploma or GED equivalent.

 5+ years working in a Production Leadership position. Aerospace experience preferred; experience working with Boeing helpful.

 Some understanding of production processes and procedures, and the ability to work with many functional disciplines (engineering, purchasing, production, quality, etc.).

 Experience with MPR/ERP systems.

 Ability to communicate effectively with staff, co-workers, and management, as required, both orally and in writing as part of a team environment.

 Must be proficient in Microsoft Word and Excel.

 Ability to communicate effectively with customers, staff, co-workers, and management, as required, both orally and in writing.

 Ability to work collaboratively as part of a team environment.

TO APPLY: email resume and include ‘Customer Service Rep/Order Entry’ in subject line.

PROVAIL is a non-profit and Equal Opportunity/Affirmative Action Employer

Job Type: Full-time