Customer Service Operations Manager


The C2ISR Division is implementing an enterprise approach to total lifecycle logistics support and specialized global Supply Chain Management (SCM) for supported C2ISR weapon systems. Product support activities crucial to the C2ISR Division sustainment mission involve Contracted Logistics Support (CLS) performance tasks in enterprise-level Materiel Management, Warehousing, and other support activities. There is an extensive reliance on the web-based Automated Logistics Management Support System (ALMSS) in conjunction with other DoD approved supply support systems. These logistics support systems, as directed by the C2ISR Division (Logistics Section), will be used to track material usage, provide historical data, determine stocking levels, and provide stock control and distribution functionality for both national stock number and part number peculiar items for wholesale and retail distribution.

The Customer Service Operations Manager shall oversee Supply Chain Management functions that ensure optimum success of the processes and manage assets within the ALMSS system.

Specific Knowledge:

  • Perform all work associated with management of items and prepare recommendations and directives for procurement of material.
  • Analyze and resolve difficult issues and problems involving processes, work methods, data management, and operational procedures/problems.
  • Maximize the use of competitive procurement and maintain surveillance to ensure fair and reasonable pricing and application of reliability and maintainability considerations.
  • Determine current and future supply requirements including material support.
  • Analyze and monitor planned or scheduled material requirements and forecasts and ensure funds availability.
  • Provide material support for repair, overhaul, modification or other industrial operations. Analyze and use various on-line computer systems output products to compute estimates of quantitative material or monetary requirements for annual budget estimates, financial plans or buying programs, and for expenditure of funds appropriated for follow-on support.
  • Take appropriate termination or disposal actions based on sound economic factors; or determine retention of long supply assets and coordinate with other activities throughout DoD, as required.
  • Prepare budget estimates to fully support established requirements for assigned major system.
  • Perform all work in support of assigned weapon systems undergoing repair, overhaul, and/or modification to ensure availability of materials within time frames required to meet work schedules.
  • Review/analyze requirements computations, item details and summaries to determine/ensure accuracy of methodology validity, utilization of proper factors in the development of buy and repair requirements or termination, retention and disposal actions.
  • Corrective measures to eliminate identified deficiencies or erroneous data from requirement.
  • Participate in meetings and conferences.
  • Provide material support for projects, work operations, and/or programs.
  • Receive, examine, verify, and identify complex categories of materials and equipment, such as those which are classified, high-valued equipment, precious/strategic metals, and complex electronic or mechanical equipment, assemblies, and components.
  • Maintain surveillance/inspection on stored/on-hand items.
  • Verify items/equipment are properly identified and marked/tagged.
  • Ensure proper storage methods are being followed, such as stacking and binning, rotation of stock, temperature control, special storage requirements, and material handling practices, to maintain the integrity of the condition of items/equipment.
  • Use and maintain tools and precision measuring tools.
  • Identify and inspect shelf-life items to ensure current and correctly marked, determine if shelf life can be extended, and properly dispose of items exceeding shelf-life criteria
  • Ensure computer listing identifying shelf-life and functional check item is processed quarterly and annotated to reflect inspection of items and proper action taken.
  • Receive, examine, and determine condition of a wide variety of complex items and materials to be turned in/removed.
  • Perform most disposal tasks, such as those required in dealing with reuse, salvage, and sales preparation of a wide variety of complex items and materials. Inspect all categories of turn-ins to include Due-In-From-Maintenance (DIFM), non-DIFM, equipment, etc.
  • Ensure Mission Impaired Capability Awaiting Parts (MICAP) requirements are handled timely, efficiently and accurately within one business day.
  • System audits – review of system processes to determine conformity and suitability of the various inspection program elements or requirements.
  • Area surveys – review of actual practices to the requirements of a predetermined standard to be provided by the Government.
  • Corrective action systems – identify and eliminate causes of non-conformance.
  • Government-Industry Data Exchange Program (GIDEP) – monitor and respond to industry alerts.
  • Quality Deficiency Report (QDR) – respond to QDR, as requested by the Government.
  • Supply Discrepancy Report (SDR) – respond to SDR as requested by the Government.
  • Transportation Discrepancy Report (TDR) – respond to TDR as requested by the Government.
  • Engineering Investigation (EI) – assist in EI, as requested by the Government.
  • Technical Publications Deficiency Report (TPDR) – Corrections for Air Force Publications shall be submitted to the Government.
  • Material control – review handling, storage, preservation, labeling, packaging and shipping of material.
  • Non-conforming material – procedure for control of non-conforming material.
  • Records retention – procedure for retention, traceability and retrievability of historical data.
  • Purchase contract screening – screen purchase contracts to ensure compliance with QA requirements.
  • Receiving Inspection – screening of incoming material against purchase contract requirements.
  • Knowledge of broad range of supply program relationships and interrelated processes.
  • Knowledge of acquisition processes, automated records and control systems, material substitution criteria, and storage and disposal processes.
  • Knowledge of specialized analytical methods and techniques to resolve difficult inventory management issues and problems.
  • Skills to interpret, adapt, and apply inventory management guidelines.
  • Knowledge of budgeting, procurement, and funding processes related to inventory management functions.
  • Knowledge of commonly applied inventory management principles, procedures, techniques and practices.
  • Skill to apply common analytical methods and techniques to resolve procedural inventory management problems and issues.
  • Knowledge of the specialized needs of the programs or operational areas supported.
  • Knowledge of material, work sequences, and schedules in shops or other industrial operations.
  • Knowledge of automated data system design and evaluation techniques, methods and procedures.
  • Qualified in operating one or more electric, diesel, gasoline, or fork lift trucks with a capacity of less than 10,000 pounds and a lift reach of up to 168 inches to move, stack, unstack, load, and unload materials in and about warehouses, storage areas, loading docks, and vehicles.
  • Experience or knowledge in the usages in Legacy Supply data system or Automated Logistics Management Support System (ALMSS).

Skills and Abilities:

  • Ability to communicate concisely and accurately in technical matters.
  • Extensive knowledge of large, complex aviation and/or communications-electronic ground systems CLS programs and their QA requirements.
  • Experience that involves the analysis, planning, design, implementation, documentation, assessment, and management of an enterprise structural framework to align the information technology strategy, plans, and systems with the SCM mission, structure, and processes of the organization.
  • Knowledge of ALMSS System preferred

Minimum Requirements:

  • Active Secret Clearance
  • 2+ years of experience in Contracted Logistics Support (CLS) Management, Supply Chain Management and/or Material Support
  • Previous experience that enables a holistic focus on supply chain performance and relates supply chain input (money) to supply chain output (weapon system availability) to optimize spare parts availability
  • Responsible for linking processes and inputs in order to maintain the balance and alignment between supply chain processes and customer and stakeholder objectives, achieving both weapon system availability and cost reduction goals
  • 2 years of experience in DoD Environment


Light Travel may be required up to 10%

Position Type/Expected Hours of Work:

This is a regular, full-time exempt position. Normal work days are Monday through Friday, core hours as required. In various conditions to ensure system availability, Site Manager may be required to work more than eight hours per day on a very limited basis or work evenings, nights, weekends/on-call.

Job Type: Full-time

Job Location:

  • Warner Robins, GA

Required experience:

  • Material Support: 2 years
  • Supply Chain Management: 2 years
  • DoD Environment: 2 years

Required license or certification:

  • Active Secret Clearance
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