Customer Service Manager

Customer Service

• Direct and oversee all aspects of customer service policies, objectives and initiatives
• Develop and establish procedures for customer correspondence and the handling of customer complaints
• Ensure service needs are met
• Provide feedback to Operations team to service levels are met. To include:
• Service frequency
• Store call tracking
• Timeliness of receiving paperwork from field
• Others as defined
• Oversee all customer issues and ensure long-term problem resolution

Business Management

• Manage relationships with customers – serve as their main point of contact with pick up issues
• Ensure service levels are met and work with operations/customer service to identify areas of opportunity
• Identify opportunities for growth with existing and new customers

Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year

Required education:

• Associate

Required experience:

• Customer Service: 2 years