Customer Service Expert – Entry Level (7/10)

Are you looking for a career that feels like home? Would You Like to begin a journey with a company that takes pride in delivering Company Leadership, People Leadership, Thought Leadership, and Results Leadership? If so, starting a career as a Senior Customer Service Expert with Discover may be the best move for you! There’s no magic formula. Just a simple belief: respect and reward people for being their best. That’s how we work at Discover Financial Services.

Discover Financial Services (DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. Since our inception in 1986, we have grown to become one of the largest card issuers in the United States, with more than 50 million card members.

Our New Castle, DE facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salads, grille and much more. Enjoy your lunch on the patio or take a stroll on the mile walking path. In addition, you would not have to worry about parking as we have our own parking garage! At Discover we value our employees- your career shouldn’t feel like just another job!

Skills

Customer Service and Engagement Representative Role:

• The new Discover IT card is designed to allow customers a new end-to-end customer experience that brings our positioning to life and strengthens our #1 in customer loyalty claim.
• The Customer Service Expert will be responsible for providing an enhanced customer experience for Discover IT Customers, handling selected call channels in effort to make it simple and easy for them.
• The Customer Service Expert is a knowledgeable and an empowered customer service agent that must be motivated to implement ideal relationship principles within every call. (Relationship Principles – personalized, friendly, anticipatory, flexible, tailored, attentive, helpful and inviting.)

Other Skills Desired: Retail Sales Associate, Store Manager, Server, Bartender, Hostess, Shift Leader, Bank Teller, Video Teller, Assistant Manager, Lead Sever, Lead Bartender, Cashier, Customer Service, Front Desk, Front Desk Manager.

Benefits start DAY ONE of your employment, including:

• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria
• Onsite fitness center.

Skills Required:

• Has a strong desire and proven ability to deliver on excellent customer service principles on every call.
• Excellent communication, negotiation, and problem solving skills.
• Represents the company in handling selected call types primarily new card member activation and backing up service inquiry, balance transfer, and customer retention
• Resourceful and able to quickly find and locate policies and procedures to deliver correct information in a timely manner. Gives complete, accurate solutions within the call.
• Has extensive experience and knowledge of how to convey and position relevant, meaningful feature and benefit information within each call in order to increase Customer Engagement
• Empowered to render appropriate decisions in order to improve the customer relationship
• Collaborates by sharing best practices with peers and team.
• Acts as role model for the customer experience.
• WOWs the Customer through use of surprise and delight empowerment tools.
• Ensures compliance with our customer service policies and procedures.

Position is scheduled to begin July 10, 2017. We are offering morning schedules. Schedules are full-time (40 hours) working Monday – Friday with weekends. The position also includes a paid ten (10) week training with no time off (July, August and September).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.