Customer Service Coordinator

Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.

Primary Responsibilities

Management of incoming Financial Protection claims and follow-up to claim assignment Documenting claim data into the claims management system; requesting outstanding information; and analyzing responses. Provide expertise or general claims support by reviewing, researching, investigating, processing and adjusting claims information Document appropriate payment or refer claims to investigators for further review Analyze and identify trends and provides reports as necessary Consistently meet established productivity, schedule adherence, and quality standards Provide excellent customer service Associates will receive calls from internal and external customers verifying coverage and status of benefits. This position promotes advocacy for the customer and focuses strongly on customer satisfaction. Computer skills and data input skills are critical to be successful in this position. Must have a desire to help internal and external customers by being empathetic and demonstrating patience and providing accurate information. Outgoing and energetic attitude Good listening skills Multi-tasking ability Excellent problem-solving capabilities Computer experience (must be able to navigate between multiple applications and input data quickly) Emotional fortitude for high stress situations.

Required Qualifications:
High School Diploma / GED OR 10+ years of equivalent working experience Experience working within a customer service role interacting with internal and external Customers Ability to create and modify spreadsheet, documents, and emails with Microsoft Word, Microsoft Outlook, and Microsoft Excel Work Hours Monday – Friday 8:00am – 6:00pm – Flexible to work any shift between these hours and must be flexible to work occasional overtime as needed

Preferred Qualifications:
Bachelor’s Degree or Medical Terminology

Familiarity with claims within the insurance industry

Bilingual

Military Service

Soft Skills:
Ability to be flexible and ability to prioritize, this includes ability to understand multiple productsand multiple levels of benefits within each product

Careers with UnitedHealthcare . Let’s talk about opportunity. Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work .

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.