Customer Service Clerk II

Primary function for this position is customer service for Expressway customers as well as EZPass customers. Must provide excellent customer service both internal and external on the phone or in person. Provides secretarial support, completes mail run using City vehicle, inventory management, verifies deposits, spreadsheet maintenance, credit card verification. Will verify collector deposits and prepare bank shipment which will require employee to stand for long periods of time. Verify end of the day financial reports to send to EZPass.

Maintain acceptable inventory of supplies and necessary paperwork and documents. Performs miscellaneous office work. Will effectively communicate with EZPass with regards to inventory, deposits, customer accounts, reconciliation of accounts, transponders and revenue. Will maintain transponders on the Discount Program, and update information in customer accounts. Effectively communicate with toll system contractor to resolve account issues and equipment problems.

Required Qualifications

VOCATIONAL/EDUCATIONAL:

Requires a high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.

EXPERIENCE REQUIREMENTS:

In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.

Preferred Qualifications

Prefers a minimum of one year of related, full time equivalent customer service experience, money handling (counting, verifying and reconciliation) experience, spreadsheet experience, and operating knowledge of Microsoft Office software.

Must have a valid drivers license in good standing in accordance with the City of Chesapeake requirements.

Special Instructions to Applicants

N/A

Job Open Date

05-26-2017

Job Close Date

06-02-2017