CUSTOMER SERVICE CLERK

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA. If the person selected is not affiliated with the Anchorage Municipal Employees Association (AMEA), he or she must become a member in good standing within 31 days of beginning work.

DEPARTMENT : Finance, Property Appraisal Division

HOURS OF WORK: Monday through Friday; 8:00 a.m.- 5:00 p.m.

LOCATION OF WORK: 632 W. 6th Avenue, Anchorage, AK

Example of Duties:

Provide front line counter and telephone customer service to all inquiries and requests. Perform a full range of office clerical functions including, but not limited to the electronic processing of real property conveyance documents, deeds of trust, notice of completion, certificate of occupancy, and easement documents. Compose business letters in suitable language when required. Receive, assemble, and distribute real property appeals packets. Receive, review, approve or deny and electronically process all real and personal property senior citizen/disabled veteran exemption applications, making contact with the applicant when required. Electronically process all real and personal property address change requests. Produce and process real property sales inquiry letters. Receive and distribute division daily reports. Open, sort and distribute division mail. Maintain, file and scan library of real property hard card records. Assist in the training of new employees and cross-train coworkers; provide special project support to division supervisors, co-workers, and real and personal property appraisal staff. Provide administrative support to the Board of Equalization. Perform other related duties as assigned.

Minimum Qualifications / Substitutions / Preferences:

High school diploma, GED, or equivalent, and two (2) years of accounting experience, one (1) year of which must have been at the Accounting Clerk II level with the Municipality of Anchorage, or the equivalent elsewhere.

To view the duties associated with the Account Clerk II level, please use the following link: Accounting Clerk II

Preferences:

Applicants with knowledge of Municipal Policy and Procedures, Municipal Code Title 12, and Alaska State Statute Title 29. Experience in appraisal administrative tasks to include processing of property exemption applications, real property title changes and clerical skills for Board of Equalization preferred.

Additional Important Information:

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality Of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify . E-Verify® is a registered trademark of the U.S. Department of Homeland Security. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

Veterans :

Veterans who wish to be considered for interview preference as allowed in the Personnel Rules 3.30.031 D must attach a copy of their DD Form 214 to the application. The DD Form 214 must show an honorable discharge. Minimum Qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process :

Once an applicant clicks on the “Apply” link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant’s profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Employee Relations Department at (907) 343-4447 during regular business hours of Monday – Friday 8:00am-5:00pm, Alaska Time.

The MOA is an EO and AA employer and complies with Title I of the ADA.