Customer Service/Call Center Representative – Hiring Immediately

At Uptown our Employees come first! We believe that by taking great care of our employees, our employees will take great care of our customers. And that is what our company is built on. We have been servicing customers for 103 years and take great pride in providing high quality services to homeowners. Every day, we help people with their plumbing, heating, and air conditioning needs. We invite you to join our Team of 60+ employees who are committed to providing world-class service, has earned a BBB A+ rating, the BBB Torch Award for Ethics, the Star Tribune Top Work Places, top-ratings on Angie’s List, Yelp, 5 Star Ratings, and Pulse of the City.

Job Summary:
The Customer Service Representative is the first point of contact. In this role you will answer inbound service calls, representing approximately 75% of the daily responsibilities. The Customer Service Representative handles 50 to 100 inbound calls per day and assists customers with scheduling and fielding service inquiries and questions. The remaining responsibilities are making out bound contacts with current and potential customers via phone and email.

Job Responsibilities:

• Answering incoming phone calls
• Schedule service appointments
• Ensure that all customers receive a prompt response to their questions or are put in contact with the best person to handle their

needs

Qualifications & Skills:

• High School diploma or equivalent required
• 3 years progressive customer service
• Aptitude to work with a variety of computer programs and packages
• Excellent customer service skills

Compensation:
$16 per hour based on ability and experience

Monday – Friday

Hours – Varied shifts available

M-F 6:45am-3:15pm, 7:30am-4:00, 9:30am-6:00pm and 1:00pm-9:00pm

Benefits:
No Cost – Amazing – Full Benefit Package

Medical

Dental

Vision

401K

Long Term Disability

Short Term Disability

Life Insurance

2+ Weeks PTO and 6 paid holidays

Company provided uniforms

Monthly Company Team Building Events

Culture:
We believe in taking care of our employee’s financial needs, and also realize that there is no value in big pay checks if you can’t spend quality time with your family doing what you love. That’s why we are different. Our goal from the top down is to create a company that is easy to work for and that will challenge you to grow. We take feedback from our employees and use it to make our company stronger. We are focused as a company on getting our employees home at a reasonable time and minimizing their time working late or on call.