Customer Service Associate – Data Entry

Job Description:
Does an awesome job, has fun along the way, and treats others with respect.

This position will work in a high-energy office environment, performing various functions related to utility bill processing. This multi-faceted role will require the individual to specialize in one focused area, as well as cross-train in all other areas to assist team members when needed. Must be flexible and adapt to the needs of both the customer and the team.

**This position is full-time, in-office only.

Essential Functions:
Primary Function: Perform data entry while displaying a high level of detail and accuracy capturing usage and cost information from utility invoices while maintaining data entry exception reports. Ensure quality control by locating and correcting data entry errors.

Supplementary Functions: Work with utility vendors to get extensions on past due accounts to avoid any disruption in service, log vendor contacts and report questionable items to the customer while managing, researching and maintaining the balance forward exception reports.

Desired Job Experience:

• Previous Customer Service Experience
• Data Entry Experience
• Strong Computer Skills

Education

Associate’s Degree preferred

Important Skills and Abilities:
Customer service, Detail-orientated, Accuracy, Strong commitment to teamwork, Capable of multi-tasking, Time management, Self-motivation, Excellent communication and problem solving skills, Organizing and Prioritizing

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer

Management can modify this job description by assigning or reassigning duties and responsibilities at any time.