Customer Service Associate

Job Description

Frontier Group is looking for a top-notch Customer Service Associate to join our team in Chino Valley! You will provide exceptional customer service and clear communication to our customers. If you’re an enthusiastic and self-motivated individual, hungry to help people, you’re an ideal candidate for this position.

WHAT WE ARE LOOKING FOR

You’re a dedicated and skilled Customer Support Representative, who possesses solid communication and follow-up skills.

Ideally, you have 3 to 5 years of experience in the field and are proficient with Microsoft tools.

If you have experience within manufacturing and using ERP systems, it would be a huge plus.

You possess good attention to detail, a positive attitude and a willingness to help wherever needed.

You pride yourself on your work ethic, excellent attendance and punctuality history.

You will be able to pass a pre-employment criminal background and drug screen.

WHAT YOU WILL DO

Take ownership. You will serve as a primary point-of-contact and front-line liaison with our customer base. Being patient and organized is of paramount importance.

Prioritize. Your job is fast-moving and essential to helping customers. You will work with Frontier managers and leads to efficiently resolve customer requests and status inquiries. You will be proactive and know when to elevate customer questions, concerns and issues.

Communicate. You will always speak with customers in a courteous, friendly, and professional manner using protocol procedures. You will be able to adeptly clarify and confirm customer requirements and their understanding of situations and solutions.

Customer Service. You will be able to successfully research complex issues and juggle multiple tasks all while accurately updating information within our ERP system.

We offer a great working environment with competitive pay, paid holidays/vacation and an excellent benefit package to include Medical, Dental, Vision, 401k, and Life Insurance!

You must be able to pass a pre-employment background check and drug screen to be considered for employment.

Job Type: Full-time
Monday-Friday: 6:00AM-2:30PM

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Schedule:

8 hour shift

Day shift

Experience:

Customer Service: 1 year (Preferred)

Communication method(s) used:

Phone

Job Duties:

Answer incoming customer inquiries

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company’s customer service policies

Other duties as requested

This Job Is:

A job for which military experienced candidates are encouraged to apply

Open to applicants who do not have a high school diploma/GED

A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

A good job for someone just entering the workforce or returning to the workforce with limited experience and education

A job for which all ages, including older job seekers, are encouraged to apply

Open to applicants who do not have a college diploma

Benefit Conditions:

Waiting period may apply

Work Remotely:

COVID-19 Precaution(s):

Personal protective equipment provided or required

Sanitizing, disinfecting, or cleaning procedures in place

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