Customer Service Associate

A fantastic opportunity has arisen for a customer service associate.

You will act as a liaison, provide information on our client goods and services and resolve any emerging issues that my client might face with accuracy and efficiency. Full Training will be provided.

Duties Will Include:

• Answering telephone calls from customers
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Hours: 8am – 5pm Monday to Friday

Job Type: Full-time

Salary: $48,000.00 /year

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Required language:

• English