Customer Service and Enrollment Officer

Customer Service and Enrollment Officer

ROLE AND RESPONSIBILITIES

• Working directly with high-end, high-value customers to assist with completion of visa applications, processing of documents, and certification of documents
• Capture of biometrics (fingerprints and facial) on behalf of UK government
• Assisting with time-bound visa applicants, including Priority and Super Priority Visas
• Processing applications and data entry in the customized VFS software, including digitalization of documents.
• Dispatch of some applications for delivery to the UK Consulate in Atlanta
• Scanning and uploading of documentation
• Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
• Tracking of passports
• Handling customer queries in person, by email and on the telephone
• Fee collection and cash handling
• The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
• Reports directly to Premium Service Application Centre Deputy Manager
  
• Key skills include customer service for high-end clients, high-speed and high-quality data entry, and IT familiarity with software programs, as well as interest in international travel processes, efficiency and attention to detail, and an interest in growing internally within a large international organization.

EXPERIENCE/QUALIFICATIONS REQUIRED:

• Excellent written & verbal communication skills with professional demeanor
• Excellent command of English is required, additional languages a plus (but not required)
• Minimum education: Bachelor’s degree
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Ability to begin work rotating shifts, if needed, between 7:00am – 3:30 pm
• Flexible / ready and willing to additional hours, if needed
• Possible travel opportunities within the US
• Availability to begin in May, 2017

Benefits and Compensation:

• Annual Salary – $40,000
• Annual leave on accrual basis
• Individual healthcare monthly coverage fully paid by company