Customer Service Analyst

CUSTOMER SERVICE
ANALYST

Background and Purpose of the Job

The Customer Service
Analyst is responsible for the validation & execution of incoming customer
orders. The Customer Service Analyst works closely with the Logistics
Operations Team in optimizing case fill for customer orders, the Customer
Transportation Team in ensuring on time delivery of shipments, the Sales team
to schedule delivery timing for written orders, and the Planning team to
address product availability. The Customer Service Analyst participates in
Customer Care Team as a core member in identifying promotional management,
efficiency gains, and problem resolution.

Who You Are and What
You’ll Do

You’re a dot connector:
You will validate & execute orders for data accuracy including
product files, SAP master & customer data, pricing discrepancies, order
date alignment for truckload consolidation, etc.

You’re a paradox navigator:
You
will establish and maintain a positive relationships
to collaborate on order management. Work with LOT/CTT/WHS/CD/Planning to
identify possible improvements and drive towards flawless execution for order
to cash cycle.

You love to win and have fun doing it :
You will link closely with Operations Manager,
Customer Planning Forecast and Replenishment Analyst and Event Supply Planner
in identifying gaps for seamless order execution and Customer Supply Chain
Analyst for Terms of Sale compliance.

You’re a changemaker:
You will perform ongoing review with Sales
on upcoming promotions, critical stock issues, cut information on sales orders.You
will run SAP reports to identify incomplete sales orders, required data
maintenance, sales volume, on-time adherence. You will communicate with
Supply Chain Planning, production facilities, and warehouses on orders outside
normal policy to enable timely service to the customer.

What you Need to Succeed:

Education:

Undergraduate degree in
Supply Chain Management, Logistics, or Business-related fields · APICS CPIM
encouraged or equivalent certification with 0-2 years of relevant

Experience:

Logistics/Operations/Manufacturing
experience. plus 1 year Customer Service/Support or Sales experience.

Knowledge of Unilever
Strategy and Business Objectives.

Technical understanding
of SAP, AMPS, Merlin or other Supply Chain information systems and strong

skills in Microsoft Outlook, Excel, and Access.

Excellent written and
verbal communication skills. Candidates must convey clarity and coherency of
message using succinct language.

What We Can Offer You

Culture for Growth
|
Top Notch Employee Health &
Well Being Benefits
|
Every Voice Matters
|
Global Reach
|
Life at Unilever
|
Careers with Purpose
|
World Class Career Development
Programs
|
Check Out Our Space
|
Focus On Sustainability

Please note: as part of
the job application, you will be asked to complete pre-screening questions.
Completion of the pre-screening questions is mandatory in order to be
considered. Please allow yourself plenty of time to complete both the
application and pre-screening questions. If the pre-screening questions
are partially answered or not at all, it will adversely affect the progress of
your application. Please be aware that you will have to complete the
pre-screening questions at once as you will be unable to return to it later.

All qualified applicants
will receive consideration for employment and will not be discriminated against
on the basis of race, color, religion, sex, sexual orientation, national
origin, age, disability, protected veteran status, or other protected class in
accordance with applicable federal, state, and local laws. Unilever takes
affirmative action in support of its policy to and advance in employment
individuals who are minorities, women, protected veterans, and individuals with
disabilities.

Unilever is an
organization committed to diversity and inclusion to drive our business results
and create a better future every day for our diverse employees, global
consumers, partners, and communities. We believe a diverse workforce allows us
to match our growth ambitions and drive inclusion across the business.

Equal Opportunity/Affirmative
Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are
protected from discrimination under Federal law. For more information, please
see
EEO
is the Law

Employment is subject to verification of pre-employment
drug-screening results and background investigation.