CUSTOMER SERVICE ANALYST

This position is responsible for multi-faceted updates through customer portals, ensuring that we meet all customer logistics standards. Regularly participates in group/team/departmental meetings focused on improving company performance.

DUTIES AND RESPONSIBILITIES

Understand and comply with all OSHA, safety, PPE requirements along with ISO and environmental requirements.

Act as a liaison between the customer and the internal team – shipping, planners, supervisor, repack, quality, etc.

Review customer releases. Update shipping windows daily with firm release. Update forecast releases weekly. Update sales forecast monthly.

Create and maintain scheduling agreements for all part numbers. Monitor EDI daily.

Comply with customer requirements including, but not limited to, the following: bulletin review, shortage review, promises, cumulative reconciliation, database maintenance, etc.

Achieve and maintain 100% delivery performance based on the logistics metrics set forth by the customer. Monitor portal daily; inform internal team immediately of any deviations and develop an action plan to correct. Respond to customer complaints in the time frame and manner set forth by the customer.

Follow approval and execution process for expedite freight. Track and publish premium freight charts as required.

Serve as an after-hours contact for customer as needed.

Support team functions by:

Kaizen submittal and implementation
Cross-training with others
Backfills other materials positions as needed
Problem solving
Supports materials metrics and meets materials needs
Other duties as assigned.

Job Requirements
EDUCATION AND EXPERIENCE :

Bachelor’s Degree

2-3 years of Customer Service experience

SAP experience

KNOWLEDGE, SKILLS AND ABILITIES

Follow standardized work instructions

Excellent oral and written communication skills

Excellent computer efficiency

Positively motivating communication/people skills

Clear All

Filter

Email Me Jobs Like These

Related

Gestamp

Contact Us

Subscribe to our Newsletter