Hotline: 678-408-1354

Customer Service Agent (Remote)

As a CLEAR Customer Service Ambassador, you will be the face, the heart, and the soul of CLEAR. You will be the most important member of our teams, making our mission a reality by providing our members with an awesome customer service experience. The right person for this role is passionate about the customer experience and knows how to tell the CLEAR story.

What you will do:

Field inbound Sales and Customer Service calls with potential for extended periods of high volume

Empathize when necessary and create astonishing customer experiences

Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants

Ability to multitask when listening to customer concerns to find appropriate solutions and resolve CS issues

Provide UPS tracking information and order status information as needed

Utilize support departments to help customers resolve issues outside of your guidelines

Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction

Participate in a team environment through team chat (instant messaging) and use of email communications

Take personal initiative to achieve goals and objectives

Promote sales and upsells – offer alternatives, and close sales while maintaining rapport with customers

Support other departments with project work when needed

Manage and adhere to your schedule to answer customer calls timely that enables the business to meet service levels

Who you are:

Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM

Strong organizational, detail orientation and follow through skills

Strong communication skills and a desire to make customers happy

Ability to connect with the customer and bring excitement to the call

Ability to work closely with both internal and external departments to ensure customer satisfaction.

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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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