Customer Service Agent (FT)

Shield HealthCare Carrollton, TX May 3, 2018 Customer Service

Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Texas and Washington.

Job Summary:
We are currently seeking a qualified Customer Service Agent to work in our Carrollton Call Center. Our agents process telephone orders from patients and referral sources in a fast paced, high volume environment. The primary function of this position is to provide excellent customer service.

Salary & Benefits:

$14 – $15 per hour, plus monthly incentives.
Medical, Dental and Vision.
401(k).
Personal, Sick and Vacation Days.
Flexible Spending Account.
Life & Disability Insurance.
Education Assistance.
Employee Discounts.

Key Job Responsibilities:

Handle an average of 100 inbound calls per day.
Key customer orders into our system during each call.
Perform follow-up on pending customer orders.
Resolve common customer concerns.
Meet monthly productivity and quality goals.

Experience/Qualifications/Education:

Requires a minimum of 2 years related customer service experience in a fast paced environment.
Typing speed of at least 35 wpm.
Ability to multi-task.
Excellent verbal and written communication skills.
Demonstrated problem solving ability.
Ability to speak, read and write both English and Spanish preferred.

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

About Shield HealthCare

At Shield HealthCare, we measure our degree of excellence by one number: the number of satisfied customers that we serve in the comfort of home. Our current 99% satisfaction rating from the independent firm Press Ganey is a testament to our commitment to meeting the needs of our customers, helping to ensure that the very best care is given at home. We continue to be an industry leader delivering brand-name products and excellent customer service, while providing tools and resources to educate and support caregivers and families with medical needs. Shield HealthCare has been helping people with a physical need for disposable medical products live comfortably at home. Shield HealthCare is dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. Shield HealthCare is committed to patient satisfaction, quality control and measurable performance indicators.