Customer Service

Our growing client in the Concord Area is looking to add a Senior Customer Service Agent to their team. The primary duties of this position include:

• Demonstrates a professional and positive attitude in all customer and co-worker interactions.

• Provides accurate information in an effective, timely and courteous manner via telephone, and email

• Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

• Performs detailed research of account history and follow-up to provide customer resolution with flawless accuracy.

• Provides technical support to consumers and producers using the websites.

• Keeps abreast of product and changes to provide accurate information to consumers regarding product.

• Monitors the call queues and manages individual day to day responsibilities to consistently support performance goals and objectives.

• Accepts appropriate and accurate payment information and process payments in a timely manner.

Please send your resume in Word format to James at javant@naglergroup.com for consideration

Compensation:
Up to $14.00 per hour

Position Type:
Contract to Perm

Notice to applicants: We will never ask you for bank account or other financial
information via email. Emails from our staff will only come from naglergroup.com.
We do not use variations of that domain name.

The Nagler Group is the leading provider of administrative and human resource staffing services, for companies and job seekers in New Hampshire and Massachusetts, offering temporary and direct placement services with a singular focus on the local market. Learn more about The Nagler Group and our opportunities at www.naglergroup.com.

Apply for this job online, or for faster service, please contact the manager listed above.

All applicants must be eligible to work in the United States.

The Nagler Group is an Equal Opportunity Employer.