Customer Service – 2nd Shift

Budget Rent a Car of Atlanta is currently hiring for a Customer Service Agent at our Hartsfield Airport location to work 2nd shift (3pm-11pm). Qualified candidates must be flexible to nights and weekends.

We offer competitive pay, paid vacations, paid holidays, paid personal days, incentive bonuses, cash bonuses for perfect attendance, and a 401K.

Responsibilities

Greet customers using standard dialogue

Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.

Perform vehicle exchanges and extensions

Monitor traffic control

Inspect incoming vehicles for new damage

Report damages to on-duty supervisor

Scan returning vehicles back into system

Provide computerized receipt to customer

Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.

Support a team environment by assisting other agents and/or other areas when needed

Minimum Qualifications

High School Diploma or equivalent

1 year of customer service experience

Professional communication skills

Problem resolution experience

Minimum age of 21

Valid Georgia driver’s license

Clean driving record

Desired Qualifications

Knowledge and use of computerized systems

Intermediate proficiency in Microsoft applications

Retail and sales experience

Previous experience working in an outdoors environment

Notes

This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate