Customer Relationship Manager

HADPRO is a hood cleaning company serving hundreds of commercial and government customers in the DC, Maryland, and Virginia region. HADPRO cleans much more than just hoods and filters though, because as an IKECA member we are committed to removing grease from the entire kitchen exhaust system including the duct work and exhaust fans. Our core service is preventing fires in commercial kitchens, and we do this by keeping our customers compliant with NFPA 96 standards and providing the most thorough cleaning service possible, which you can easily verify for yourself by viewing our standard before and after photos of every service at every location.

HADPRO believes in going beyond simple compliance, preferring to let our customers explain what going beyond compliance means to them. We believe our hundreds of satisfied customers speak to the valuable service we provide to DC, Maryland and Virginia commercial kitchens. Come join our team today.

Job Overview:

The Customer Relationship Manager will manage the day to day interaction with HADPRO customers. The ideal candidate will strive to deliver the highest quality standards in the industry by learning to be an expert in commercial restaurant hood and exhaust systems, professionally responding to customer inquiries and supervising the resources required to deliver the highest level of service. In addition, the candidate will provide custom proposals sourced from inbound inquiries. These detailed proposals require hands-on approach which requires onsite inspections using a ladder and basic tool kit.

Job Requirements:

• 3-5 years of management, proven sales, or related work experience.
• 2+ years exposure to commercial hood/exhaust cleaning, restaurant or general service industry operations
• Excellent Computer Skills
• Proficient using CRM system (preferred)
• Excellent organizational and leadership skills
• High level of professionalism
• Ability to climb ladder and use basic tool kit
• English/Spanish Bilingual
• College degree (preferred)

Job Responsibilities:

• Ensure that the company has adequate and suitable resources to complete its activities (e.g. people, material, equipment, etc.)
• Maintain budget and make effective decisions to control costs
• Supervise the work of technicians and provide feedback and counsel to improve efficiency and effectiveness
• Quality control – maintain industry leading quality through job inspections, training, soliciting customer feedback and following/documenting procedures
• Respond to inbound sales calls and deliver customer proposals that include detailed specifications based on your thorough job site evaluations
• Establish and maintain strategic relationships with referral sources, vendors and suppliers
• Customer Account Management – manage and grow key account relationships
• Customer Service – provide responsive resolution to customer inquiries and complaints
• Be available to work some night shifts

Job Type: Full-time

Salary: $40,000.00 to $65,000.00 /year

Required experience:

• management, sales, service or related work: 3 years

Required language:

• spanish

Required license or certification:

• Driver’s License