Customer Relations Associate I

positions can earn up to $35,512 in total compensation when successfully meeting sales goals. In addition, a full benefits package that includes medical, dental, vision, 401(k), and a retirement plan provides for a complete, competitive compensation package.

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Accepts, solicits and processes new sales of all lines of business, including but not limited to, telephone, cable television, broadband, wireless, and all ancillary products and services associated with the business lines with a high degree of accuracy. Interacts with customers in a courteous and professional manner. Qualifies prospective customers by determining their needs and suggesting the appropriate products, services and plans. Assists existing customers who may have questions concerning their equipment, billing, coverage areas, product applications, etc. Processes customer payments for broad spectrum of products and services. Responds to customer requests, investigates, and resolves customer complaints and inquiries in a timely manner to ensure that customer’s needs are met while providing quality customer service to each customer. Follows procedures pertaining to credit requirements, deposits, equipment costs, etc. Orders supplies and inventory as needed and maintains inventory and sales records to meet accuracy requirements. Monitors status levels and priority orders to ensure orders remain current. Assists in other areas of the Customer Operations Department as needed. Performs other duties as assigned in order to meet the overall objectives of the department.

? Experience: Zero to two years related experience and/or training.

Job Knowledge/Skill Requirements: Experience: Minimum of two years related experience and/or training.: Job Knowledge: High school diploma or general education degree (GED). Routine duties are performed with minimal supervision; standard practices or procedures allow employee to proceed alone at routine work; frequent to occasional check of work while in progress; work is reviewed upon completion. Sustains focused attention on the demonstrated instructions, process, or procedures. Selects and attends to important details about the demonstrated process or procedure. Must have basic personal computer skills such as electronic mail, word processing, spreadsheet, including MS Products such as Word, Excel, and Outlook. Must have the ability to quickly learn to work with SOS, Ceridian, POS, Scheduling, SRS, Apply, Imaging Extender, Reflections, E-bill and CASH.: Physical Demands: Must be able to stand, walk, sit, use hands and fingers, reach with arms and hands, talk, hear, and lift up to 25 pounds. Vision Requirements: Close vision (clear vision at 20 inches or less) and no other special vision requirements. Working Conditions: Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation with moderate noise (examples: business office with computers and printers, light traffic). May work near moving mechanical parts. Light physical activity performing non-strenuous daily activities of an administrative nature. : Special Demands: Must have a valid state driver’s license. Complies with all safety policies, practices and procedures. Reports all unsafe activities to management and/or Human Resources. Participates in proactive team efforts to achieve departmental, interdepartmental and corporate goals. Perform other duties as assigned. Provides leadership to others through example and sharing of knowledge/skill. Identifies the organization of tasks and the time schedule that would help the team reach goals efficiently, creatively, and effectively. Selects approaches that accept direction from other team members in order to complete tasks and to build and keep up good team relations. Recognizes the need for commitment to quality and sensitivity to customers while pursuing the team goal. Prioritizes and handles multiple projects simultaneously. Handles and maintains confidential and/or sensitive customer information. Individual fluent in Spanish preferred. Work schedule requirements may consist of flexible hours, call-out, call-in, and shift work. May be assigned to various branch offices as need arises. Maintains regular and punctual attendance.