Customer Operations Analyst

ABOUT US

We are a health-tech company on a mission to activate the best possible health outcomes for every person in the world. We solve hard problems – healthcare is a fragmented industry, and we’re transforming it. We’ve used our technology platform to create an ecosystem that brings all of the players together to collectively improve patient outcomes. Our team is entrepreneurial, thrives in ambiguity and has a strong commitment to excellence to drive patient impact. We are a learning organization; we are excited about what we do, and we operate with the highest ethical standards in accordance with our values. We empower every Outcome Activator to own their decisions and contribute to a collaborative environment while demonstrating transparency and integrity.

With hubs in Chicago, NYC and Tampa, we have grown to over 40,000 physician offices. Outcome Health impacts half a billion patient visits each year, as physicians, life sciences, health and wellness organizations and patients adopt our technology platform to drive better health decisions during the most critical moments of care. With 120,000 physicians already utilizing our solutions at their practices, our commitment to activating the best health outcome possible for people everywhere grows stronger.

Join our family to activate good in the world.

ABOUT THIS ROLE

The “Customer Operations Analyst” is a technical resource supporting several of our customer operations and process improvement projects. As a member of the dynamic Operations Team, the Operations Analyst is a subject matter expert in Business Intelligence (BI), Report Training, Database Management, KPI/Metrics, EDI/File Management, Chart of Accounts/GL Coding, The Customers Operations Analyst will develop a solid understanding of our operations and be able to analyze data to understand efficiency gaps. This position will interface with internal support groups including Finance, Supply Chain, Product and Sales to manage BI around our operations. Additionally, this position will evaluate processes/procedures and support process improvement initiatives. The Customer Operations Analyst will play a vital role in providing clean operations data and support to our internal customers.

WHO ARE WE LOOKING FOR?

• Participate in all phases of the operations lifecycle; including pre-sales, implementation, deployment, reverse logistics, warehousing and product operations
• Partner with Analytics, Finance, Accounting and Operations departments to “own” operations data
• Partner with the rest of Customer Operations team to interpret facts and convert into reports and projects that will improve our efficiency and cost position
• Manage system applications and process including file research, data content issues, EDI on-boarding, etc
• Develop monthly/weekly/quarterly reports and presentations to a wide audience (team-facing, internal customer-facing, supplier-facing, executive facing, etc.)
• Maintain and distribute customer dashboards
• Report on Key Performance Indicators (KPI’s) – manage to objectives and targets
• Special projects as assigned – Execute ad-hoc report requests through reporting tool (Tableau)

Qualifications:

• Bachelor’s Degree or equivalent experience
• Minimum of 3 years related professional experience
• Strong technical skills, including experience working with software applications – Proficient in Microsoft Excel, Access, PowerPoint and Word. RedShift DB, SQL is a plus
• Data reporting and analysis experience – Experience with large data sets
• Proven problem solving, root cause analysis and solution design skills
• Strong written/verbal communication and interpersonal skills
• Self-starter and flexible – Works well in team environment. Hands-On
• Supply Chain or Operational experience a plus
• Lean/Six Sigma/TPM exposure
• Excellent analytical skills (excel manipulation: data cleansing, pivot tables, pareto’s, histograms, etc. required)
• Transparent in approach with a strong process-centric background.