Customer Experience Advisor – Part Time (Remote)

The Customer Experience team is looking for a personable, hard-working teammate who can deliver a knock-your-socks-off experience to all of our customers. This is remote, part-time role is a great opportunity to learn more about our brand while assisting our customers via e-mail to deliver an above-and-beyond shopping experience.

What you’ll do:

• Assist customers via e-mail, helping out with styling advice, order completion, and much more
• Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager
• Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships
• Use internal communication software to interact with your teammates
• Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, and product
• Based on performance, advance into other customer interaction channels like live chat and SMS

Who you are:

• An all-star who takes ownership of (and pride in) their work
• Able to think outside the box and superb at creative problem-solving
• An expert communicator (both online and offline!) who understands the impact of tone and can adapt your communication accordingly
• Detail-oriented and extremely organized
• A fan of the brand who’s excited to represent Warby Parker to our customers on a daily basis
• Able to work no less than 15 hours per week, and available to come into our Nashville office for two 3-day training periods
• Based in the Nashville area

About Warby Parker:
Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a full-time team member at Warby Parker, you can also look forward to team outings, guest speakers, volunteering opportunities, and brain-stimulating activities.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.