Customer Engagement Administrator

Company Description:

Here is an exciting opportunity for you to join us as a Customer Engagement Administrator and play a vital role in developing strong working relationships by providing efficient resolution to queries at our Walk-In Contact Center our Amandelbult Mine.

You’ll look after our most important resource. Our people!

At Anglo American we are committed to making lasting positive change for colleagues, host communities, consumers and our planet. We are working towards extraordinary outcomes, always searching for better ways to do things, questioning the status quo and innovating with purpose.

We seek talented individuals who can bring new ideas and fresh approaches to help us in our quest.

Job Description:

As part of this role, you will investigate queries reported by internal customers and former employee/s, validate engagement packs and engage new employees on the SAP system.

Your daily activities will include the escalation of unresolved queries to the processing teams for remedial action and accurately verify documents in terms of the HR policies, procedures and relevant conditions of employment.

You will act as a distribution point for Global Shared Services and will be required to print pay slips IRP5’s and Retirement Fund statements for distribution to the relevant employees.

This role is in the Human Resources department at a Band 8 level reporting to the Customer Engagement Supervisor.

Qualifications:

You will need the following:

Experience:

Additional information:

What we offer

When you join Anglo American- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

How we are committed to your safety

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

Background checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

How to apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Closing Date: 30 July 2020