Customer Care Representative

Live, Learn, Work and PlaySales Coordinator/Customer Care PositionCompany Overview

For over two decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. All of our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of sustainability. Our goal is to build a vibrant business on sustainable business practices, serving as an example to others and leading change in our industry and local communities wherever we operate.

Summary of Position

The Sales Coordinator/Customer Care position is involved in all facets of customer service, purchase order management and sales support. This position will perform customer service activities for distributor sales along with end user sales including; order entry, EDI order process, inside sales support, in addition to performing customer service functions and sales support activities as requested.

Reports To: Customer Care Manager

ResponsibilitiesEssential Duties/Responsibilities

Manage order cycle to insure timely and accurate processing

Field incoming calls by consistently being logged into phone queue 8 5 MST, Monday-Friday

Be the expert on Eco-Products product line, with the ability to clearly and accurately respond to customer questions on the phone and in writing, in addition to presenting the environmentally friendly aspects of our products

Support both SC functions and/or Customer Care functions during vacations, leave or illness

Communicate product specs, new product information, and discontinued items

Communicate catalog updates

Respond and pre-screen potential new distributors as well as assist end users seeking distributor partners in their region

Coordinate and ensure completion of new item(s) and distributor set up paperwork

Assist with company events and shows, as needed

Support Custom Print orders

Update Customer Accounts timely

Foster/nurture business relationships with customers

Ability to independently take the “extra step” providing exceptional customer service

Participate in other as-needed customer service and sales support activities

Accomplish all tasks as appropriately assigned or requested

Qualifications: Experience, Competencies and Education

2+ years of Customer Service or order entry experience in an inside position

Desired Education Level: BS/BA degree preferred

Detail focused with strong time management and prioritization skills

Ability to clearly, accurately and appropriately communicate with customers in writing and/or telephone

Above average problem solving skills coupled with common sense

Effective interpersonal skills and relationship-building skills

Ability to work independently and collaboratively as a team to achieve goals

Intermediate Microsoft Office and computer skills. Excel skills including sorting functions, formulas, and more advanced functions

Strong inclination towards sustainability in business and personal environments

Work Environment

Fast-paced, cube environment, with some level of distractions

Use of office equipment requiring both mental and physical dexterity and repetitive hand and arm motion

This is a full time, non-exempt position, Monday Friday, 8 5 pm MST

Location Boulder, COAdditional Responsibilities

The above are intended to describe the general requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The omission of specific statement of duties does not exclude them from the position.

Compensation & Benefits

Eco-Products offers a competitive salary and generous benefits package. The benefits include medical, dental, and vision coverage, Flexible Spending Accounts for medical and dependent, life and disability insurance, sick and vacation paid leave, wellness incentive program, holiday pay, 401(k) with Company contribution, employee volunteer program, and an alternative transportation incentive program.

The Company is dedicated to the principles of equal employment opportunity with regards to minorities, females, disabled persons, and veterans.

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COMPANY: Waddington North America, Inc.

Requisition Id: 110276

Location: CO – Boulder

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