Customer Care Representative

Job Description:

We are looking for individuals with high energy and positive attitudes that are ready to change lives!

Job Summary

A Customer Care Representative I answers or directs incoming calls, responds to customer inquiries regarding claims benefits which involves researching and resolving problems for customers.

Key Result Areas

Answers incoming telephone calls.
Responds to claims questions from customers regarding benefits, eligibility and coverage.
Explains policies to customers.
Researches customer inquiries, completes the follow-up and paper work.
Research calls returned within 48-hour turnaround time or as promised.
Must meet 5-day turnaround time with Call Tracking.
Must take an average of 60 calls per day after training has been completed.
Perform other duties as assigned or needed.

Required Experience:

Minimum Qualifications

High school degree or equivalent.
Minimum one year of customer service experience.
Knowledge of medical and dental terminology a plus.
Able to demonstrate excellent attendance and punctuality.
Team and goal oriented.
Exceptional interpersonal and problem solving skills.
Types 45 wpm, 10-key and computer knowledge.
Excellent customer service attitude and professionalism.
Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT).
Exceptional verbal and written communication skills.
Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).
Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.
Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices.
Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.
Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.
Protect and enhance the Core Purpose and the Core Values of AmeriBen.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com.