Customer Care Representative

We are currently hiring for two full-time Customer Care Representatives to join our team! Must be able to work nights and some Saturdays

Duties and Responsibilities:

• Conducts telephonic assessments, enrollment, scheduling, tracking, fulfillment and follow-up as required for the delivery of comprehensive lifestyle management and risk reduction programs
• Works to ensure optimum participant satisfaction and encourages program compliance in a professional manner
• Promptly answers, screens and processes health risk assessment calls and inquiries with strict adherence to confidentiality agreements, policies and procedures
• Provides an excellent first source for information about the program, policies and procedures
• Tracks coach availability; schedules appointments for participants and reschedules appointments as needed
• Manages inquiry maintenance and converts inquiries to participants by understanding risk stratification and triage process
• Assists with communications and incentives
• Tracks and logs calls using data tracker/protector and processor

Qualifications and Requirements:

• High school diploma (or the equivalent); college coursework/degree preferred
• One year of experience in a customer service environment
• Excellent typing and computer skills that include experience in a Windows Operating System, email and data entry
• At least six months of phone experience in a previous job or volunteer position
• Pleasing telephone voice
• Fluency in Spanish or French is desirable
• Excellent interpersonal and organizational skills
• Intuitive mindset with effective problem solving skills
• High energy level when answering incoming calls
• Ability to work nights and weekends

How to Apply: Interested applicants should submit a resume and cover letter, professional references optional

Job Type: Full-time

Job Location:

• Savannah, GA

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year
• phone: 1 year