Customer Care Associate

What’s in it for you? To experience our ISM Centers, click the link to see our remodeled Chicago Center. Sunrise, FL and Houston, TX will have similar geographic environments. Start with the paycheck: Customer Care Associates make up to $15.93 per hour ($33,150) depending on your relevant verifiable work experience and education. Additional financial incentives are currently available based on performance. AND, you receive an automatic pay increase every 6 months of active service up to top pay ! PLUS, employees are currently eligible to earn an additional $8000, during their first twelve months (based on qualifying criteria). You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..). Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources. To hear testimonials from several of our successful call center employees that have advanced their ca reers within AT&T, click here . What you’ll do:

Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.

GENERAL DUTIES

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answers customer/client requests or inquiries concerning services and products and reports problem areas.

Utilizes various systems and tools to initiate to assist and service customers.

Continually maintain working knowledge of all company products, services and promotions.

Make recommendations according to customer’s needs.

Utilize operational systems to process purchases of all products and services.

Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.

May perform other related duties and responsibilities as assigned and/or required.

Solid problem-solving skills for the purpose of determining and solving customer billing issues

Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

Perform over the counter exchanges of customer defective equipment.

Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.

PHYSICAL REQUIREMENTS

Employee may be required to sit for long periods of time on the phone while using computers.

BASIC QUALIFICATIONS

6 months to 1 year of customer service/sales experience preferred TESTS:

Applicants will be expected to pass any assessments or tests associated with the position.

Study Guide for pre-employment screening (click the link below to open the study guide)

Call Center Assessment (CCA)

SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.

TRAINING

Classroom training.

On-the-job training.