Customer Advocate

Graphic Packaging is a leader in the food and beverage packaging industry with over $4 Billion in annual sales. At Graphic Packaging, in the Consumer Packaging Division, a Customer Advocate’s primary responsibility is to complete tactical and strategic processes associated with servicing a specific set of customer accounts. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management for all aspects for an assigned account or accounts. Long term relationship development and responsiveness are key to success in this role. The Advocate will manage information from and align the process with Sales, Operations, and the other support service groups. He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives.

Position Responsibilities

• Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
• Order and inventory management based on forecast and other modeling
• Manage on time and in full shipments
• Project management for our external customers (developing new business with existing customers)
• Achieve all goals associated with cash flow for GPI as associated for their account
• Goals include accounts receivables and working capital management
• Participate in Lean Sigma projects and deploy continuous improvement initiatives
• Develop strong relationships with internal and external customer contacts
• Liaison between GPI and our customer on all aspects of account management

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee’s or applicant’s race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Required Skills
Solid understanding of customer account management

General understanding and experience with ERP business applications. A working knowledge of AP is preferred

Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow

High degree of organization and attention to detail

Successful time management and prioritization skills

Required Experience
2-5 years in similar role

Four year degree in applicable field of study or compensatory work experience is required

Positive and progressive order fulfillment experience