Cust Serv Rep

Org Marketing Statement With annual sales of $11 billion in fiscal year 2016, Parker Hannifin is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 60 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.

Responsibilities Responsible for administering customer service accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. Responsible for the direction and oversight of assigned customer accounts.

Responsibilities Responsibilities may include but are not limited to the following:

Represents the division as the primary point of contact for all business dealings of assigned accounts, and works with the central functional areas of the division to provide premier customer service.

Enters orders/releases for medium and some high complexity accounts and provide confirmations.

Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.

Receives proposal requests, coordinates pricing review. Prepares formal quotations and provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs).

Responsible for internal coordination of medium and some high complexity contract review activities.

Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into the QSI system.

Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.

Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.

Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels.

Assists in training of customer service representatives as needed.

Researches data and presents information on team improvement board.

Performs essential customer service job functions.

Responsible for data input accuracy.

Inputs export control information per export policy on certain customer orders/quotes.

Responsible for continuous improvement in daily activities.

Addresses and resolves customer concerns in accordance with company policy.

Ensures Corporate and Government compliance policies for customer service.

Operates in accordance with the export compliance policies as determined by the export control procedure.

Qualifications Bachelor’s Degree in business or related discipline preferred.

Minimum 2-3 years of experience in customer service or related field preferred.

Intermediate computer skills, or ability to quickly advance to this level of expertise.

Excellent verbal, written and interpersonal communication skills.

Available to travel to other Parker locations if needed.

Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.

(“Minority/Female/Disability/Veteran/VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

and

http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf