Hotline: 678-408-1354

CSR – Customer Service Representative

MICRO 100 SUPER CARBIDE TOOLS

CAREER OPPORTUNITY

Job Title: Customer Service Representative FLSA Status: Non- Exempt Reports To: Customer Service Manager

Location: 1410 E. Pine Ave., Meridian, ID 83642

About Micro 100 Tool Corp.

Micro 100 is an OEM designer and manufacturer of precision, carbide cutting tools. Employees at Micro 100 are given opportunities to learn and grow in their career through in house training programs that will help the employee learn all aspects of our manufacturing and distribution process. Micro 100 offers an extensive benefits package including medical, dental, vision, EAP, life, short and long term disability, 401(k), vacation, personal leave, merit pay, and monetary awards. Proud past recipient of Idaho’s Small Business of the Year Award!!

Position Overview

Customer Service Representative with minimal counter sales or will-call experience. The successful candidate will have a strong command of the company’s customer service policy. They will be well-trained in product knowledge, an essential skill, leading to quick and accurate order satisfaction for customers. They precisely enter orders received by phone, email or fax from customers and account managers. The CSR works closely with account managers, internal departments and their supervisors to fulfill the mission of Micro 100 Tool; “Together we are committed to meeting and exceeding customer expectations through excellence in service and products”. The position provides opportunity to learn and develop skills at an established and stable 50+ year company.

Essential Functions

  • Interact with customers either by telephone, electronically or face to face
  • Process quotes, orders and general inquiries
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Able to gain customer confidence by utilizing knowledge of Micro 100 products’ applications and functions
  • Able to participate in a constantly changing environment
  • Able to provide feedback for department process improvement
  • Prior experience of cutting tools or similar industry preferred
  • Provides timely feedback to manager regarding service failures or customer concerns
  • Able to follow chain of command
  • Ability to learn and know product functionality and applications
  • Ability to provide technical support to the customer
  • Prepare quotation request for special applications
  • Job also includes other duties as assigned

Qualifications

  • Education: High School Diploma or GED
  • Must be proficient with personal computer, telephone, and office machines
  • Ability to learn Micro 100 systems and navigate within a reasonable amount of time
  • Prior working knowledge of EDI order entry is preferred
  • Knowledge of customer service principle and practices
  • Ability to work collaboratively and maintain effective working relationships with co-workers
  • Strong interpersonal and verbal communication skills
  • Ability to manage several tasks simultaneously
  • Close attention to detail
  • Mechanical and technical aptitude
  • Basic mathematical, oral and written language skills
  • High level of confidentiality and professionalism
  • Interpersonal skills
  • Personal initiative, problem solving and analysis skills
  • Ability to complete projects on time
  • Overall pleasant and kind phone demeanor, as a CSR you are our “Ambassador of FIRST IMPRESSIONS”.

Physical Requirements

  • Physical dexterity and manual activity
  • Must be able to sit for an extended period of time
  • Vision corrected to 20/20

How to Apply

Please complete an application at company website

Or come to our office and fill out application at 1410 E. Pine Ave. Meridian, Idaho

Job Type: Full-time

Job Location:

  • Meridian, ID

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year

Required language:

  • English
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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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