Criminal Research Specialist

As the Criminal Research Specialist, you will be responsible for processing client criminal services, conducting research and reviewing court documentation with a sense of urgency and the understanding of meeting firm deadlines while focusing on the accuracy of the information being provided.

• Work on various database platforms
• Processing client’s applicant criminal product requests within strict deadlines
• Conducting online validation searches using court, state and government sites
• Reading, reviewing and understanding court dockets, researcher documents and statutes
• Ordering of court documentation from needed resources
• Contacting clerks, courts, district attorneys, jails, probation and/all county offices by phone and/or email as needed for additional/needed applicant or case detail information
• Placing outbound call and receiving inbound calls to needed source entities’
• Applying federal/state/client restrictions to client reporting details and orders
• Adjudicating criminal/civil records according to client guidelines
• Matching criminal records to self disclosed applicant records
• Confirming applicant personal identification information in compliance to outlined compliance approved protocol.
• Quality Control of all internal work processed, referencing compliance approved standard operating procedures
• Prepare written reports summarizing research results, which are free of grammatical errors
• Applicant, client or client facing solicitation of needed forms, consents, releases and other such documentation needed for processing of needed client ordered products

Skills / Knowledge:

Proven track record of success, consisting of:

• Ability to understand legal terminology
• Intermediate knowledge of Microsoft Office Suite and Internet
• Ability to work independently and on a team
• Critical analysis and decision making ability
• Strong attention to detail is a must
• Strong research skills
• Excellent communication skills
• Ability to work in a production environment
• Equal balance of speed and accuracy
• Strong typing skills
• Excellent written and oral communication skills
• In depth Investigation / Re-investigation process
• Team player/Positive Attitude
  • ability to get along with all types of personalities,
  • willingness to pitch in and help wherever the need is
• Ability to multi-task
• Salesforce knowledge preferred
• Phone skills