CREDIT/COLLECTIONS REP

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and drug test required .

Located against the foothills of the Rocky Mountains and home to Colorado State University (CSU), the City of Fort Collins offers a diverse culture, educated and engaged citizens, outdoor recreation, bicycles, breweries, historic charm, and a thriving economy. Throughout the year, live music and entertainment, as well as great local dining, can be found throughout the historic downtown area. Fort Collins offers the convenience of a small town with all the amenities of a larger city.

The City’s long list of acknowledgements includes:
No. 8 Top 25 Best-Performing Large Cities (Yahoo Finance 2016)

“Top Ten Websites” Best of The Web Awards (Center for Digital Government – September 2016)

Top 10 Healthiest Cities” (Livability.com – April 2015)

No. 13 “Best Place to Live” (Livability.com – September 2015)

No. 9, and “One of the Top 10 Best Places to Retire” (CBS Money Watch – February 2012)

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) – eligible on the 1st of the month following 30 days employment
• Paid vacation, paid holidays, and sick days
• Retirement + company matching – after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counselling, legal, financial assistance
• Life insurance, short-term and long term disability
• Wellness program, workout facilities
• Employee/family Onsite Health Clinic
• Personal & professional learning opportunities including supervisory and leadership development; plus career mobility
• Collaborative work environment

SUMMARY

Administers delinquency processes on past-due utility accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. Responds to customer inquiries, requests and complaints via phone and other communication methods. Monitors automated systems and reports related to delinquent customer accounts. Processes electric and water connections and disconnections remotely and at the customer’s site. Administers collections processes with the city’s collection agency. Obtains and verifies manual utility meter readings. May perform minor maintenance or meter replacement. Perform inspections of residential solar installations. Processes data for statistical purposes and reports. Processes utility account payments May prepare and process written liens for unpaid accounts.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and abilities required to perform the necessary functions of this position.

KNOWLEDGE, SKILLS, AND ABILITIES

Customer service, conflict resolution and negotiation skills.

Ability to work in the office and the field.

General knowledge of collections, bankruptcy laws and proceedings.

General knowledge of City organization and operations.

Specific knowledge of city ordinances, resolutions, policies, rules, regulations, services, products and rates pertaining to the city utilities.

Ability to utilize the functions and features of business systems to fulfill the credit/collection requirements for the city utilities.

Ability to use database, spreadsheet and word processing software and perform basic accounting.

Ability to read electric and water meters.

Ability to disconnect and reconnect electric service.

Ability to deal with stressful situations and deescalate irate customers.

May be required to be on-call.

EDUCATION and EXPERIENCE

Associate’s degree from an accredited college or university in business administration, accounting or related field; with three to five years customer service or collection related experience; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret policies and procedures, safety technical procedures, governmental regulations and legal documents. Ability to respond to inquires or complaints from customers, regulatory agencies, or members of the business community. Ability to write reports business correspondence, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license.

Electric Meter Training desirable but not required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The demands on the visual sense are very high. The employee must regularly stand and walk. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job requires a combination of office and field work, so both environment characteristics apply.

Normal office environment with moderate levels of noise.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to toxic or caustic chemicals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this City policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, bisexuality.

BACKGROUND CHECK AND DRUG TEST REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.