Credit Analyst II

As one of the largest suppliers in the promotional products industry, BIC Graphic offers the most comprehensive product assortments with the widest variety of decoration methods. In addition to our well-known brands, such as BIC®, KOOZIE®, Atchison®, Triumph® and JAFFA®, we also partner with prestigious retail brands such as myCharge®, Cool Gear®, HoMedics®, Cocoon®, Leatherman® and several golf brands.

We take pride in being a leader in product safety, quality assurance, social responsibility, supply chain security and environmental stewardship, and we know at the core of all of this is our people.

We are proud of our people and it shows. The average tenure of a BIC Graphic team member is over 12 years! In a world where people change jobs more frequently than ever before, we are extremely proud of this accomplishment.

Headquartered in Tampa Bay, BIC Graphic operates 4 manufacturing facilities across the United States, with locations in Florida and two facilities in Minnesota. The Company also operates a highly strategic product sourcing operation in Hong Kong and mainland China.

Want to be a part of a growing Finance Team? Do you enjoy a fast-paced work environment? Do you have the desire to learn about the promotional products industry in order to assist our customers?If you answered yes to any of these questions, keep reading!

The Credit Analyst II role reviews credit data and financial statements to determine the degree of risk involved in extending credit to customers in order to support sales and minimize loss. The analyst sets credit limits of up to $50k using defined credit guidelines by using credit reports, customer payment history and other specific customer data. The analyst is also required to make recommendations for orders exceeding $50K, provide timely and accurate communication of credit issues as they arise, create viable solutions to credit challenges and demonstrate Best in Class customer service on every customer interaction.

Minimum Qualifications:

• Review accounts placed on credit hold and decide the most appropriate course of action according to credit guidelines.
• Perform credit reviews on new and existing accounts.
• Answer inbound calls and contact customers for delinquent payment.
• Perform follow up on orders on credit hold.
• Respond to customer email inquiries and work collaboratively with other team members to resolve customer disputes.
• Leave less than 10 orders in credit queue each day.
• Credit reviews are completed with >90% quality.
• Provide Best in Class Customer service of 90% or higher.
• Manage phone responsibilities according to department requirements.
• Demonstrate effective written and verbal communication.
• Assist with coverage as needed.
• Work at least one night/week on late shift from 11:30am to 8:00pm.
• Assist with identifying issues and provide suggestions for improving efficiency.
• Ability to perform and prioritize multiple tasks efficiently in a fast-paced environment.
• Strong attention to detail and how details fit into the big picture.
• Have a passion for continual learning about the promotional products we support.
• Above average communications & listening skills.
• Saturday/weekend work required as needed.

Preferred Qualifications:

• At least a High School Diploma or equivalent.
• Minimum of 3 years of experience in business to business credit which involves setting credit limits for commercial accounts and evaluating credit risk.
• Direct interaction with customers.
• Demonstrates the adaptability to work independently, but also with a team.
• Strong MS Office skills to include: Word, Excel & Outlook.

Job Type: Full-time

Experience:

• credit: 3 years

Education:

• High school

Required work authorization:

• United States