Credit Analyst II

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Credit Analysists at DLC are part of the Credit team in the Revenue Management group of the Customer Service Department. Credit Analysts have various responsibilities that include helping the company to manage bad debt through the collection process, pursuing collections on select commercial accounts, and working on various projects to improve our collections strategy.

Analysts may develop, design and maintain processes required to capture data in order to provide daily, weekly, monthly and annual reports relating to the credit and collection process for internal and regulatory reporting requirements. In addition to Credit related reports, assist in daily, weekly, monthly and annual Universal Services reporting requirements.

Job Responsibilities:

• Work on a team to complete daily tasks and assignments related to the credit and collections strategy. Under direction of Supervisor, provide expertise for daily inquiries and discussions with peer departments relating to credit processes and field activities. Leverage ability to solve problems and determine root cause to recommend process improvements.

• Coordinate with representatives from Field Services, Scheduling, and the Call Center to assign and complete collection work.

• Coordinate with various vendors including third party collections agencies to achieve targets and goals.

• Track and analyze bad debt expense. Investigate variances to budget.

• Participate in benchmarking surveys and reporting.

• Assist with credit analysis on large commercial and industrial customers.

• Assist with other projects and tasks within the Revenue Management department as necessary.

Education/Experience Requirements:

Roles at this level typically require a university / college degree. With 1+ years of relevant professional experience.

Bachelor degree in Business, Finance or Accounting

Familiarity with PUC regulations related to credit and collection processes would be beneficial. Experience in credit or financial analysis helpful.

Skills:

• Microsoft Office products specifically Excel, Word, PowerPoint and OneNote
• Ability to utilize Oracle BI Reports, Power BI, SQL desired
• Superior written and verbal skills

Scope:

Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing ones own time and work flow. Responsibilities are generally tactical in nature and work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed.

Decision Impact:

Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making.