Core System Administrator I – Information Technology

POSITION: Core System Administrator I

REPORTS TO: Information Technology Manager

DEPARTMENT: Information Technology

HOURLY: Pay Grade 36

DATE OF REVISION: May 2017

POSITION SUMMARY

Act as an administrator and subject matter expert for the core banking platform.

ESSENTIAL DUTIES FOR ALL KITSAP CREDIT UNION EMPLOYEES

• Demonstrate support of corporate mission and vision.

• Perform duties within the standards and in accordance with the guidelines of the bylaws and regulations.

• Provide diverse membership, community and organization with the utmost in service.

• Strive to advance the organization and make a lasting impact by enriching the lives of others.

• Actively participate and add value to the organization.

• Solicit and contribute new ideas and methods to improve efficiencies and effectiveness of process and procedures.

• Empower employees in every opportunity to make a positive lasting difference.

• Act with unwavering integrity, honesty and respect.

• Be a committed team player by showing respect for all co-workers and collaborate effectively with all departments of the credit union.

• Help maintain and foster a positive and fun working environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES FOR POSITION

• Administer day-to-day technical aspects of the core banking environment.

• Perform database and systems administrative functions on core banking environment.

• Liaise with vendors as needed for on-going system support and troubleshooting.

• Create, modify, and update system jobs, schedules, and procedures to comply with new operational solutions.

• Monitor core databases for data quality, efficiency, reliability, and performance.

• Research and implement new solutions from the core provider that are requested by management.

• Analyze and review core systems for potential enhancements in process or performance.

• Test and install all software releases and install all hardware/firmware updates required.

• Monitor schedule and backups for performance and reliability.

• Participate in disaster recovery planning and testing. Execute the disaster recovery plan as directed by management.

• Perform System Issue post-resolution follow-ups to ensure problems have been adequately resolved.

• Effectively communicate application problems and issues to key stakeholders including management, development teams, and end users.

• Create system reports utilizing tools within core banking software.

• Contribute to the Information Technology Service Desk by providing second level technical support for Core related tickets.

• Participate in defining and implementing core systems objectives.

• Create documentation to allow another qualified administrator to stand in as needed.

• Trend core system tickets to find resolutions to deeper issues.

• Provide 24X7 on-call support for Information Technology and cover shifts as required.

• Attend work-related courses and seminars as assigned for self-development.

• Maintain a high level of confidentiality about core systems and data.

• Contribute to effective department and credit union operations by performing other related duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND LICENSING

• Associates’ or technical two-year degree in a field related to data processing, Database Administration or information systems or equivalent experience required. Bachelors’ degree in computer science, equivalent education, or three years of experience with core mainframe systems preferred.

• Two years of UNIX experience, Linux preferred.

• Experience with IBM mainframes preferred.

• A minimum of three years of experience as a system analyst, preferably in a financial institution.

• Scripting ability is a plus.

• Experience with mainframe backup and scheduling software preferred.

• Exceptional time management and organizational skills in a high pressure environment.

• Proven experience with troubleshooting and issue resolution techniques. Good analytical and problem-solving abilities.

• Experience working independently and in a team-oriented collaborative environment.

• Develop and interpret technical documentation.

• Highly self-motivated.

• Ability to communicate in technical and user-friendly language.

• Excellent written and oral communication skills.

• Ability to grow with the credit union’s technology over time.

• Ability to work with individuals at all levels, inside and outside the credit union.

• Positive and professional attitude a must.

PHYSICAL DEMANDS

Requires the ability to:

• sit or stand for long periods of time.

• work on a computer for extended periods of time.

• stand, lift, bend, and stretch.

• work in an office environment.

• Be on-call.

• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.

• Work occasional evenings and weekends to meet deadlines

Kitsap Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.