Hotline: 678-408-1354

Contact Center Representative

Learnship Networks GmbH Spokane, WA 99205 Information Technology

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits:

  • Paid time off
  • Ten paid holidays
  • Health plan – medical, prescription drug, dental, and vision
  • Short-term disability insurance
  • Life insurance and long-term disability insurance
  • 401(k) retirement savings plan
  • Training and development programs
  • Semi-annual success sharing plan


    • Job Description

    The Contact Center Representative serves members primarily over the phone by listening and problem solving while providing positive member service interaction to build valuable relationships.


    Contact Center Relations

  • Perform member service functions for STCU members accurately, timely, and in alignment with job standards and procedures.
  • Seek out opportunities to assist members with referrals to STCU or STCU partners products and services.
  • Foster and maintain constructive relationships with members.
  • Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well-being.
  • Constructively resolve member service issues and problems with professionalism, compassion and respect.


    • Qualifications


    Knowledge, Skills and Abilities

  • High School Diploma or equivalent required
  • Minimum of two years customer service experience, preferably in a contact center environment.
  • Bi-lingual abilities preferred.
  • Proficient knowledge of MS Office programs including Outlook, Word and Excel.
  • Previous experience in keyboarding/PC and 10-key calculator.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills required, including maintaining positive relationships and excellent customer service skills.
  • Ability to adapt to changes and prioritize and manage competing demands.
  • Ability to read, analyze and interpret data and understand and communicate complex and diverse information.
  • Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
  • Ability to make practical and timely decisions and explain reasoning for decisions.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Strong work ethic required, including the ability to complete duties on time, consistently arrive at work on time as scheduled, and ability to work flexible hours and overtime as needed.


    • Physical Abilities

  • Must be able to regularly talk, hear, and operate a computer keyboard and mouse.
  • Occasionally lift, pull/push, and carry up to 10 pounds.


    • Work Environment

  • Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
  • Exposure to high-stress, fast-paced, deadline-oriented environment.


    • Additional Information

    Please review our website for more information at www.stcu.org/careers.

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