Computer Technician, Wright Patterson Air Force Base

Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team! The selected applicant will become part of an existing team, in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! You will realize the rewards of conquering a new challenge in a dynamic and highly-technical working environment that believes our people make the company great and we put them first in decisions to promote from within, host team building events and support a work-life balance. If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs than Stellar Innovations is the company for you.

Job Summary:
SIS is seeking a Computer Technician for the United States Air Force (USAF) Air Mobility Program Management Office (PMO) located at Wright Patterson Air Force Base (WPAFB), Ohio. In this role, you will perform unique systems support for military, civilian, and contractor employees located at WPAFB and perform Level 2 technical support and inventory control for government owned computers, printers, and other devices.

Job Duties:
Responsible for inventory control of Information Technology (IT) equipment and enforcing regulations for issuance and disposition

Maintain records for IT equipment and accurately track in internal database

Coordinate warranty activities for IT hardware in need of maintenance or replacement. Track all applicable case numbers and RMA numbers in

Provide support for the IT Asset Management (ITAM) inventory to include disposal of outdated equipment through established means and according to Air Force and Department of Defense (DoD) guidelines

Assist new users in obtaining IT equipment

Issue receipts to users that are assigned IT equipment to establish responsibility

Label all IT equipment according to established AF guidelines

Move IT hardware for existing users changing locations and ensure connection at new location

Recover unused IT equipment from vacant desks and transport to proper storage areas

Transport IT hardware between storage locations as required

Replace printer consumables such as toner, fusers, and transfer units

Enter and resolve help request tickets using internal management system

Answer incoming telephone calls and assist or route to appropriate individuals as applicable

Abide by all applicable DoD, AF, and WPAFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment

Skills / Qualifications:
Computer hardware/software troubleshooting skills

Knowledge regarding printer/multifunction device operation and how to troubleshoot

Accurate database entry skills

Strong knowledge of Microsoft Office, specifically Outlook

Must be able to routinely lift a minimum of 50 pounds unassisted

Attention to detail

Excellent customer service skills

Excellent oral and written communication skills

Effective listening skills

Self-starter with the ability to work independently and in combination with a team

Education / Experience:
Minimum 2 years of experience supporting PC computing systems

High school diploma

US citizenship is mandatory

Must possess or be able to obtain a DoD Secret level clearance

Stellar Innovations & Solutions, Inc. (SIS) offers a wide-range of services based on a solid foundation of Program Management Support, SharePoint Web Application Framework, Infrastructure Virtualization, Audio/Video Integration, Cyber Security, and Software Application Support. SIS has in-depth experience in working with federal clients providing program management support, customized design, integration and maintenance, vulnerability assessment, risk management and accreditation support, and requirements design, development and testing. Our mission is to provide customers with innovative solutions designed to help them grow and better manage their operations. We deliver proven concepts of management, design, and integration enabling customers to effectively meet mission critical needs. We maintain our reputation of excellence and achievement through ongoing quality initiatives, and the implementation of industry best practices and employ the most highly-qualified, trained, and certified professionals in the business.

SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision. The employee must occasionally lift or move up to 25 pounds. Employee may be required to stand and walk for several hours performing various job related duties.

This position description reflects SIS’s assignment of essential functions; nothing in this job description restricts the Company’s latitude to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.