COMPUTER SUPPORT TECHNICIAN

Summary

The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy.

Typical Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned.

Special Job Dimensions

Knowledge, Abilities, and Skills

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic.

Minimum Education and/or Experience

The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field. OR Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of experience in computer support. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications

Certificates, Licenses, Registrations

Agency Specific Information

The starting salary for this position is $35,000.00 All salary offers are subject to approval by the Office of Personnel Management subject to authority provided by the state pay plan.

College degree and/or transcripts and DD214/NGB-22 must be faxed to 870-850-8550 for additional qualification processes.

Applicants must submit a completed State of Arkansas application. The Work History section of the application must be completed or it will not be considered. Please list ALL prior jobs on the state application. Resumes may accompany, but will not replace the state application. NOTE: We do not accept faxed or printed applications.

Other job related education and experience may be substituted for all or part of the minimum requirements upon review.

The Arkansas Department of Correction is a drug free workplace.

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