Computer Support Specialist

The Computer Support Specialist works with IT to support computer hardware and

software, printers, barcode scanning and labeling equipment, IP phone system,

networking devices and other related peripherals and software used throughout the

business. The position is responsible for installing, maintaining and supporting key

equipment and related systems used in a fast-paced and dynamic manufacturing

environment, requiring a sense of urgency, attention to detail and a customer service

focus.

The successful candidate will be experienced supporting a variety of IT equipment and

will have knowledge and skills that demonstrate that experience. Experience diagnosing

and resolving problems quickly both as an individual and as a member of a team is

critical.

POSITION REQUIREMENTS

 Install and perform repairs to hardware, software, and peripheral

equipment, following design or installation specifications.

 Set up equipment for employee use, performing or ensuring proper

installation of cabling, operating systems, and appropriate software and

peripherals

 Maintain record of daily activities, problems and remedial action taken

 Confer with users, and conduct computer diagnostics to investigate and

resolve problems and to provide technical assistance and support.

Answer user’s inquiries regarding computer software and hardware

operation to resolve problems.

 Develop training materials and procedures, and/or train users in the

proper use of hardware and software.

 Refer major hardware or software problems or defective products to

vendors for service.

 Support manufacturing floor IT equipment including integrations with

manufacturing equipment

KNOWLEDGE, SKILLS, & ABILITIES

 Ability to use initiative and independent judgment to analyze problems,

identify alternative solutions and project consequences of proposed

actions.

 Ability to recommend the best options and implement approved solution

in support of goals.

 Ability to work independently without direct supervision.

 Ability to define and resolve problems in a timely manner

 Excellent verbal and written communication skills

 Strong planning and organizational abilities are essential

 Ability to communicate clearly and concisely both orally and in writing

and to establish and maintain effective working relationships with those

contacted in the course of work

 Ability to support multiple hardware platforms, operating systems,

software packages, peripherals and LAN infrastructure including PC’s,

Printers, Phones, Scanners, Barcode Printers etc.

EDUCATION & EXPERIENCE

Bachelor’s Degree in Computer Science, Management Information Systems or a

related field or technical degree with certifications and experience equivalent to a

bachelors

 Experience supporting all types of IT equipment and various business software in a fast-paced environment, preferably in manufacturing

 Microsoft or Cisco certification a plus

Job Type: Full-time

Required education:

• High school or equivalent