Command Center Representative

Facility Operations/Security: Game Day/Event Staff

Command Center Representative – Jacksonville Jaguars (Jacksonville, FL)

POSITION SUMMARY

The Command Center Representative position is part of the fast-paced and exciting game day operations team within the Fan & Member Experience Department of the Jacksonville Jaguars. The Command Center Representative will report to the Senior Manager of Fan Experience.

POSITION DESCRIPTION

• Answer incoming radio and phone calls for Jaguars event staff
• Maintain radio/cellular communication with team members concerning game day issues to be resolved
• Serve as liaison between the Jaguars and stadium partner companies in the event of a stadium issue/concern
• Computer entry of all radio and phone calls into game day incident log
• Pre-game, perform checks with each radio channel to ensure gates are cleared to be opened
• Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping, and maintenance
• Become familiar and stay up to date with stadium locations, sponsor names, check-in locations
• Have a professional and pleasant phone/radio manner with a professional manner and properly and calmly respond to problem reporters
• Requires ability to multi-task and prioritize
• Able to remain calm and speak clearly in stressful situations
• Complete a post-event report, identifying any continual issues and follow-up items
• Perform individual duties as assigned
• Typing skills and basic computer skills required

SCHEDULE

• Available for two to three trainings during the summer
• Available for all of the Jaguars home games played at EverBank Field, including preseason and any postseason games

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.

By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.