COBRA Specialist I

Job Summary

Initiates, maintains, and communicates enrollment and billing of AmeriBen clients’ terminated participants.

Key Result Areas

Set up terminated participants in GBAS and coordinates enrollments within two business days

• Handle and coordinate COBRA participant inquiries within one business day

• Run client billings, process invoices and mail as well as process terminations to meet department deadlines

• Post monthly COBRA participant payments to GBAS

• Maintain accurate files on COBRA premiums, applications, lapse dates, client rates and eligibility

• Make enrollment changes as requested by client and/or COBRA participants

• Provide excellent customer service to client contact and participants

• Coordinate ordering and mailing of HIPAA and COBRA packages

• Maintain HIPAA and COBRA binders

• Perform other related duties as assigned or needed

Required Experience:

Minimum Qualifications

• High school graduate or equivalent with a minimum of two years related office or administrative experience

• Knowledge of COBRA regulations and HIPAA preferred

• Strong customer service skills in person and over the phone

• Good written and analytical skills

• Ability to type a minimum of 45 words per minute and use 10 key by touch

• Knowledge of computer database software, MS Excel and Word

• Ability to work efficiently, multi-task, prioritize tasks, and meet tight deadlines

• Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self

• Protect and enhance the Core Purpose and the Core Values of AmeriBen

Keyword: COBRA
From: AmeriBen