Clinician-BOT/EAP/SAP

Under general supervision, the Clinician supports the Back on Track (BOT), Employee Assistance Program (EAP), Substance Abuse Program (SAP) and related product/services. The primary tasks are to triage telephone calls from employees seeking services, providing case consultations, education/ triage with client company human resource staff and maintaining a caseload of Client Company referred employees. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Provides clinical expertise in order to restore employees with diminished performance to healthily functioning. This role requires a high level of solid knowledge in mental health and substance abuse program and theory. Strong organizational skills, analysis, high attention to detail, effective time management, solid decision making skills and effective problem solving are all key components of this role.

Essential Duties and Responsibilities

Critically evaluate information and provide triage, on call coverage, consultation, case management, intake, and referral services on client cases. Maintain caseload (updating client and MCR notes, weekly compliance calls, weekly updates to company, weekly contacts with clients, searching for appropriate referrals to include in recommendation letters). Assists in the support of other clinical team members, case workers and administrative staff on cases.
Participate on the QA committee to provide recommendations to outcomes, evaluation, policy and procedures, documentation, case audits, program measures. Develop, coordination and facilitate orientations, trainings, and critical incident support as needed. Collaborate with Clinical Manager on implementation of new business and expanded products
Required to actively maintain all necessary professional, educational and insurance requirements this position requires. Keep up to date on knowledge of compliance and regulatory requirements for related products serviced.

Required Job Qualifications

Education: Required Master?s degree in Behavioral health or related field and state licensure at the LGSW-level minimum. Substance Abuse Professional (SAP) and Certified Employee Assistance Professional (CEAP) Certifications required to be obtained with the first 12-18 months of service).

Required Experience:

Minimum of 1 year supervisory experience in EAP, mental health and/or substance abuse setting, along with 1-3 years in mental health or substance abuse concentration. Call center experience preferred.
Required to actively maintain in good standing status a state LGSW licensure, SAP Certification, CEAP Certification and a Personal Liability insurance policy.
Proficient working knowledge of EAPs, substance abuse and related service programs and practices.
Ability to multi-task, prioritizes, self-motivate, and effectively manage work schedule.
Ability to work under multiple deadlines while demonstrating a strong sense of urgency and a commitment to accuracy and complete deliverables
Proficient with standard Microsoft Applications (Word, Excel, PowerPoint, SharePoint)
Exceptional written and verbal communication skills
Requires strong interpersonal skills and the demonstrated ability to build and maintain positive relationships with both external and internal clients.
Knowledge of related regulatory and legal requirements.
Ability to implement new accounts, products and services.

Education/Certification:

Masters level in Behavioral health or related field and state licensure at the LGSW-level minimum.
SAP and CEAP certification to be obtained with the first 12-18 months of service.

Experience:

Minimum of 1 year experience in EAP, mental health and/or substance abuse setting, 3 years in mental health or substance abuse. Call center experience preferred.

Other:

Ability to implement new accounts, products and services.
Knowledge of EAP, substance abuse and other related service theories/practice.
Ability to multi-task, prioritizes, self-motivate, and effectively manage work schedule.
General knowledge of Microsoft office, Excel applications and other software needed to complete daily duties.
Strong verbal and written communications.
Ability to interact effectively with a wide range of people (employees, human resource representatives and upper management).
Knowledge of related regulatory and legal requirements.