Client Success Representative

15 years ago, we started a revolution by introducing the healthcare industry to automated text and email messaging that could be sent from providers to their patients. The Solutionreach service continues to set industry standards with our full platform of cloud-based tools that focus primarily on helping healthcare professionals engage their patients on a more personalized level, with technology that allows them to automate communication for continuing care and connect with them on a personalized level.

While this is an entry-level position, the Client Success Representative at Solutionreach is not your typical person in customer support. Our Reps act as an extension to our customer’s practices. They are innovative, enthusiastic, and creative problem solvers with a knack for technology. Being the recognized leader in our industry, this position will contribute to the growth of Solutionreach by interacting with medical and healthcare professionals, staff and administrators to train them on our technologies. Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company.

Your responsibilities will include, among other things: demonstrate comprehensive product knowledge to support our clients in personalizing our service to their individual needs effectively train new and current clients in the use and implementation of new and existing services assist in the design of our clients’ marketing strategies, electronic newsletters, and social media initiatives recommend additional features and services to enhance the client experience work equally well in self-managed and team-based projects show a strong willingness to help in any area and learn new things, even if it’s outside the proverbial “box”

You must: have at least 1 years of experience in a customer service role demonstrate strong written and verbal communication skills (text speak doesn’t count) be tech savvy with an understanding of how medical practice needs can be better supported through technology love working with people (especially your co-workers) have experience using social media outlets (Facebook, Twitter, YouTube, LinkedIn, etc.), Photoshop, and internet research sites; if you know Salesforce that’s fantastic… but not required have an awesome sense of humor mad ping-pong and foosball skills are a plus, to help us bring down the Sales and Engineering teams in a competition Bilingual spanish-speaking is a plus

A typical day might include: speaking with someone on the east coast for one training, then the west coast for another utilizing your awesome design skills creating electronic newsletters for your accounts helping a customer upload an SR Video to YouTube or link SR to their Facebook page several trips to the soda machine – we have an unlimited supply… for the most part bagels, if it’s Tuesday

Additional awesome benefits our Solutionaries get just for working here: A starting wage of $13.50-$15.00 hourly, depending on experience, plus bonus potential 15 days PTO accrues their first year, in addition to 10 paid Company Holidays. Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda. An on-site fitness facility to combat all the food we bring in. 401K matching — 50% of the first 6% that our Solutionaries contribute. Charity Donation matching — we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year. …among other stuff. Apply today to find out!

This position is located in Lehi, Utah. No relocation assistance available.

Solutionreach, Inc. is an Equal Opportunity Employer and an E-Verify participant.