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Client Project Lead

Marketing Services Client Project Lead
Do you excel at managing marketing technology projects and building client relationships? Are you passionate about using technology to define the future of marketing and deliver incredible customer experiences?
Deloitte Digital Marketing Services is seeking proven marketing technology project leads to help us transform the way brands interact with their customers.
Whether we’re building cutting-edge marketing databases offering a single view of customer interactions across channels, implementing machine-learning to optimize customer marketing offers in real-time, or advising clients on solutions to help them execute impactful marketing campaigns, Deloitte Digital is evolving customer experience by arming our clients with the ability to communicate the right message to the right customers at the right time.

We’re growing fast and we need brilliant Client Project Leads like you to fuel our continuing innovation and growth. Along the way, you’ll find exceptional growth opportunities limited only by your hunger for learning and applying new technologies in our exciting, start-up-like environment.

Work you’ll do
As a Client Project Lead, you’re the front line of communication to our clients, managing client relationships as well as managing technical teams to execute projects for the client. You offer a powerful understanding of how our database and campaign management solutions deliver customer insights and improve campaign execution. You work with the client to identify project needs, communicate those needs to our developers, and manage projects to ensure the work gets done.
Day to day, you’ll be responsible for client account management specific to our digital platform and marketing database operations. This includes the following responsibilities:

  • Account Management and Support
    • Maintain and communicate ongoing task list for the client’s open database projects and campaigns, providing a global view of all open items for the client
    • Serve as the central point of contact for client change requests relating to the client’s marketing database and/or campaign management support
    • Work with the client to document change-request specifications and communicate them to our development team for project planning and execution

  • Project Management
    • Work with our development team to understand level of effort and timeline for projects to address client change requests
    • Consult with management to allocate project resources
    • Manage projects based on agreed upon timelines
    • Execute approved user acceptance testing (UAT) at project completion

  • Campaign Management:
    Implement or support clients in running digital marketing campaigns using Salesforce, ADOBE, Oracle, IBM, and other platforms


Qualifications

Required:
  • Proven experience managing marketing technology projects (either implementations or ongoing operations), preferably related to marketing databases or marketing campaign tools
  • Excellent project management skills, including knowledge of and experience with modern project management methodologies (e.g., Agile, Scrum)
  • 2+ years experience in a client-facing role (e.g., account management or consulting), with strong customer service skills and demonstrated success in managing client relationships
  • Thorough understanding of marketing databases and/or implementation of digital marketing campaigns through all online channels
  • Excellence in communicating with and managing both technical and non-technical resources
  • Ability to travel 50% of the time

Helpful, but not required:
  • Hands-on experience with transforming business requirements into data processes
  • Experience with data manipulation and/or database query languages (preferably SQL Server, but any is good)
  • Strong Tableau skills


How you’ll grow
At Deloitte Digital, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills, work with industry-leading talent on a daily basis, in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career, while delivering products and services to Fortune 500 clients. Explore Deloitte University, The Leadership Center.


Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Who says work can’t be fun? At Deloitte Digital, the worlds of business, creative, and technology intersect to transform the way we work, play, and communicate. We can’t quite put our finger on it, but that combo creates something kind of magical. In studios or on the road, we believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our flexible work environment and distinctive culture. Learn more about life at Deloitte Digital.


Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.


Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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