Chief Operating Officer

The Chief Operating Officer (COO) is a key member of the corporate senior executive team and is responsible for providing the leadership, management and vision necessary to ensure the company has the proper operational controls, administrative and reporting procedures, people, process and systems in place to effectively grow the organization, ensure operating efficiency and deliver exceptional operational and financial results. The COO is responsible for the oversight and leadership of internal operations nationally, to include directing and managing a team of operational leaders to ensure operations meet goals, meet best practices for quality, efficiency and financial performance and supports the mission and core values of the organization. The COO plays a major role in improving the member experience and in developing best-in-class client relationships. The COO ensures successful execution of business strategies, operating policies and quality management; oversees the development of the annual operating budgets and operating policies that support the organizations objectives; and interacts with the parent company management and Board of Directors as needed and/or requested.

The Chief Operating Officer will be viewed as creating significant value and accomplishment in his/her first year by…

Guiding the organization to deliver the 2018 business goals, objectives and planned business results;

Continuing the achievement towards “One LogistiCare” initiatives to deliver consistencies, standards, and quality delivery through systems and processes, ultimately leveraging technology to drive data driven solutions;

Developing competitive cost structures and efficiencies while enhancing the service member experience and quality.

Continued improved client relationships at all levels

Continuing the development of the 3,300+ Operation’s employee team to be positioned for great success 2019 & beyond

ESSENTIAL FUNCTIONS

Lead the development of strategic operational plans.

Participate in the development, communication and implementation of effective growth strategies and processes.

Lead the operating team to achieve and surpass financial and business goals and objectives.

Lead the development, management and optimization of an effective planed and on-demand transportation network, delivering 70M+ trips per year

Responsible for the measurement and effectiveness of operational processes. Provides timely, accurate and complete reports on the operating condition of the company.

Collaborate with senior management to develop and implement plans for the operational infrastructure of systems, processes and people designed to support the growth objectives of the organization.

Direct, motivate and lead a high performance senior management team to including (5) five SVP of Operations responsible for field execution as well as a staff of (5) functional Center-of-Excellence leaders.

Represent the organization with clients, investors and business partners

Interact with the parent company management and Board of Directors as needed

Participate in the development and execution of disaster recovery and business continuity plans.

Work with sales and business development to respond to RFP’s, develop new lines of business and answer customer inquiries.

Collaborate with senior management to ensure successful implementation of new business/contracts/operation centers.

Promote and oversees strategic relationships between internal operations, stakeholders and external entities/clients.

Engrains a high-quality service orientation and customer focus into the organization

POSITION QUALIFICATIONS

Analytical Skills – Ability to use thinking and reasoning to solve a problem

Communication, Oral – Ability to speak clearly, distinctly and effectively using tact and diplomacy

Communication, Written – Ability to write letters, memoranda and presentation documents using clear, concise and grammatically correct English

Customer Oriented – Ability to take care of the customers’ needs while following company procedures

Decision Making – Ability to make critical decisions while following company procedures

Interpersonal – Ability to get along well with a variety of personalities and individuals

Management Skills – Ability to organize and direct oneself and effectively supervise others

Leadership – Must be able to effectively guide and direct diverse groups to accomplish organizational objectives

Problem Solving — Ability to find a solution for or to deal proactively with work-related problems

Relationship Building – Ability to effectively build relationships with customers, co-workers and suppliers

Working Under Pressure – Ability to complete assigned tasks under stressful situations

LEADERSHIP COMPETENCIES

Business Acumen — Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; know the competition; is aware of how strategies and tactics work in the marketplace.

Timely Decision Making — Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Total Work Systems — Is dedicated to providing organization or enterprise-wide common systems for designing and measuring work processes; seeks to reduce variances in organization processes; delivers the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; leverages technology to positively impact quality; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.

Developing Direct Reports and Others — Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Managing and Measuring Work — Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Problem Solving — Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Presentation Skills – Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Managerial Courage — Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Composure — Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

REQUIREMENTS

EDUCATION

Bachelor’s degree in Business Administration, Public Health or related field strongly preferred

Master’s degree in Business Administration, Public Health or related field a plus

EXPERIENCE

oA minimum of ten years of increasingly responsible management and operational experience, process improvement and process leadership experience, to include a minimum of five years’ experience in planning and directing operations at the senior manager and divisional level for at least a $500 million organization

Prior work experience as a Chief Operating Officer preferred

Transportation Network development, management & optimization experience and expertise strongly desired

Call Center experience and expertise strongly desired

Experience in healthcare services a plus

Must possess extensive experience in strategic planning and execution

Proven experience managing P&Ls, directing teams, negotiating with suppliers, managing complex tasks, providing analysis, and monitoring the quality metrics of work areas

Proven ability to work under pressure while demonstrating excellent leadership and motivational skills

Demonstrated skill in workforce management and work leadership of an organization employing a large number of professional and non-professional staff. Requires the ability to create plans for optimal use of staff and material resources of the organization

Ability to remain organized while dealing with competing demands

Ability to demonstrate strong problem solving, facilitation and conflict resolution skills

Ability to demonstrate interpersonal skills and build relationships with a broad range and level of staff including working collaboratively with the executive team and corporate Board of Directors

Must possess a strong working knowledge of Microsoft Office and its components and be highly familiar with using electronic mail as a primary form of business communication.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Entire work time is conducted in an office environment in a controlled atmosphere building.

The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled