Centralized Schedule Representative

Position Overview

Working from a centralized schedule department, maintains responsibility for the timely, professional and accurate scheduling of patients for medical appointments and procedures at each of RMYC’s clinics, located in the Thornton, Denver and Aurora, CO areas. Ensures adherence to RMYC’s scheduling protocols when entering patient and scheduling data into RMYC’s Central Scheduling System. Provides patients with accurate, detailed information as may be required for the scheduled service(s).

Essential Job Functions

Customer Service

• Answer all telephone calls promptly and courteously.
• Maintain a calm and professional tone of voice at all times; seek out assistance for calls that may be difficult to handle.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Maintain a positive and respectful manner at all times with patients, families, staff, co-workers and the public.

Patient Scheduling

• Follow clinic scheduling guidelines to ensure that patients are scheduled in a timely and appropriate manner.
• Uses EHR system to match provider availability with patient’s preferences in terms of date and time.
• Schedule patients with goal to achieve continuity of care by making the appointment with their primary/preferred provider and with a consistent Medical Assistant to the extent possible.
• Aim to fill schedule with some overflow to account for cancellations.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with Centralized Scheduling Lead about any system problems.
• Seek assistance from Centralized Scheduling Lead to determine additional alternatives for filling the schedule.

Requirements

• HS diploma/GED required
• Minimum of 1 year telephone reception, call center or office practice experience
• Bilingual (English/Spanish) required

About Rocky Mountain Youth Clinics:

Rocky Mountain Youth Clinics (RMYC) is a nonprofit organization that provides quality health care to over 22,000 children – from newborns to age 21 – in schools, hospitals, clinics and mobile units across Colorado. Our experienced professionals focus on meeting all of the child’s health needs, including medical and dental care, behavioral health counseling and healthy lifestyle programs. We partner with the community to connect kids and families to the services they need, even beyond health care. We treat our families with respect, compassion and understanding of different cultures and languages, regardless of the family’s ability to pay. Compassion. Comprehensive care. Connecting kids to healthy lives. That’s Rocky Mountain Youth Clinics.

Visit our website to learn more about our organization: www.rmyclinics.org

APPLY NOW:

To apply visit our website and complete an online application

Employment Opportunities

Job Type: Part-time

Salary: $14.00 /hour

Required education:

• High school or equivalent

Required experience:

• telephone reception/call center: 1 year
• office practice: 1 year

Required language:

• Spanish