CASHIER – LEAD

The hiring salary range is $15.57 – $19.46 per hour

Job Title: CASHIER – LEAD

Department: Finance

Reports To: Revenue Manager

FLSA Status: Non-Exempt

Job Status: Full-time; Classified

Pay Grade: 102

SUMMARY

This is the lead level cashier for the Revenue Division in Finance. Provides a wide variety of specialized lead worker responsibilities for Cashiers consisting of distributing work, training, schedule coordination and providing lead customer service decisions for more complex issues in the Cashiering Unit of the Revenue Division. Incumbents conduct cash transactions, receiving checks and monies and making change, and are responsible to balance a cash drawer. Incumbents are also responsible for customer service by providing information, answering the telephone, and performing related activities.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

• Provides lead cashiering decisions related to more complex issues with customers, invoices, and City departments
• Assists all team members with accomplishing the goals of the unit
• Trains all new employees and assists with training on new policies, procedures, and system updates
• Maintains written procedures for cashiering processes including appropriate internal controls and applicable state, federal, and city regulations
• Acts as liaison with Systems Integrators troubleshooting cashiering technical issues
• Ensures equal distribution of work for cashiering team and maintains calendars and schedules
• Provides customer service to walk-in customers and over the telephone; receives payments via check and cash; makes change; directs customers and/or callers to appropriate internal individuals; answers routine questions and provides customers with requested forms, information, and/or paperwork
• Posts revenues to appropriate general ledger accounts utilizing an automated financial accounting system
• Receives, reviews, routes processes, prepares and issues business licenses
• Counts, handles, dispenses currency, balances and reconciles multiple cash drawers
• Maintains a variety of files and information related to department operations
• Maintains regular attendance and punctuality
• Performs other duties of a similar nature or level

SUPERVISORY RESPONSIBILITIES

None

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QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:

• Leadership skills
• Modern office procedures
• Cash handling techniques
• Basic mathematical principles
• Filing methods
• Customer service principles

Skill in:

• Handling money
• Keyboarding
• Using a computer and related software applications

Ability to:

• Effectively distribute work, train and schedule staff assignments
• Effectively communicate instructions and information both verbally and in writing to subordinates, other City staff and the public
• Be committed to teamwork and to quality in everyday work
• Be willing to assume ownership in completion of assigned tasks
• Provide superior customer service for both internal and external customers
• Balance and reconcile cash funds
• Estimate solutions to problems involving fractions, decimals and percents
• Provide customer service
• Accurately count cash and make change as needed
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction

EDUCATION and/or EXPERIENCE

High School Diploma or G.E.D. and two years experience in cash handling; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATION

None

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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.