Career Advisor I

*** Recruitment Range $33,960.00 – $52,103.00 *** Salary Grade GN08

**INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION.**

The mission of the North Carolina Division of Workforce Solutions (DWS) is to develop North Carolina’s workforce talent, help individuals advance their career opportunities, and meet business workforce needs by connecting talent to jobs. The Watauga NCWorks Career Center provides a full range of services to diverse categories of job seekers and employers to meet their employment and placement needs through assessment and development of job requirements; evaluation of experiences, skills and abilities; referral to jobs, job training programs, or other placement services.

The position is in a local office environment located in Boone, North Carolina. This is beginning level consultative work accountable to administer the specific policies and rules of the Division, provide guidance and assistance, and advocate employment for job seekers within the business community and industry to ensure DWS goals are met. Will provide a full range of services to applicants to meet their employment and training needs, including assessment, referral to jobs and job training programs, job development contacts and placement services. Will conduct Employment Assessment Interviews (EAI) and Re-employment Services and Eligibility Assessments (RESEA). Will conduct interviews and input all relevant information into a computer system and utilize database for researching job orders for possible referrals. Provide career development assistance and referrals to supportive services. May work with participants in the Trade Adjustment Assistant (TAA) Program. May contact businesses by phone and in-person to discuss job listing and general services on behalf of clients. Plan, promote, review and evaluate services and advocate employment for clients with the business community and industry. Will take job orders, input data and interview applicants. Will cross-train in a variety of services offered by the Center. May be responsible for working periodically in other NCWorks Career Centers, depending on business needs, to provide a full range of services to applicants. Work is performed under the supervision of the DWS Supervisor/Manager in the NCWorks Career Center in Watauga County.

Note: This position may work with participants in the TAA program.

Knowledge, Skills and Abilities / Competencies

Management Preferences:
Workforce Program Experience
Knowledge of Integrated Service Delivery (ISD)
Employment or Workforce Center setting
Excellent communication and problem-solving skills
Firm commitment to excellent customer service

Minimum Education and Experience Requirements

Bachelor’s degree from an appropriately accredited institution and one year of experience in human resource administration, case management, job development and placement, employment counseling, vocational guidance and counseling, social work, vocational rehabilitation, claims analysis, or related public contact work dealing with job applicants and employers in a variety of functions; or an equivalent combination of education and experience.