Call Center Specialist -– Telecommute

Full Time, Part-Time, or Seasonal Positions available

Position Description:
We are seeking several Specialists to join our remote team who work from their home office. Successful candidates must have high speed internet and ability to work in a virtual self-management/self-motivated environment to join our 24/7/365 Call Center. Responsibilities include inbound and outbound calls to patients, physicians and customers, as well as data entry. The successful candidate must possess strong verbal and written communication skills to effectively identify customer needs in complex situations and determine potential solutions. As we are a healthcare company, the successful candidate must also adhere to the Company’s confidentiality and HIPAA compliance programs.

Required Employee-Provided Equipment:

• High Speed Internet with 50 MBPS Minimum download speed and 5 MBPS Minimum upload speed
• A computer / laptop with adequate processing speed and memory to connect to our Virtual Private Network
• A dedicated, quiet space in their residence for performing their job function, free from disruptions and unavailable to others during shifts
• A Smart Phone / Device with space available to download required applications

Required Skills

• Ability to telephonically assess the needs of individuals
• Advanced customer service, communication, and interpersonal skills with all levels of contacts including, but not limited to, patients, health care providers, customers, and internal staff
• Ability to handle difficult situations with diplomacy and tact
• Ability to multi-task and manage tasks accordingly
• Flexible and adaptive to a changing environment
• Excellent computer skills, including above average words per minute typing
• Ability to learn new information systems and software
• Must demonstrate dependability and reliability

Desired Experience

• Excellent phone skills and call center experience
• Healthcare experience with a focus on those with a chronic disease, as well as exposure to various insurance payers, including Medicare Part B, Medicaid and Commercial insurances