Call Center Specialist

Call Center Specialist – Full Time, Monday – Friday , Great Benefits

IBM Southeast Employees’ Credit Union 647 Roswell Road, Marietta GA 30060

Thank you for your interest in employment with IBM Southeast Employees’ Credit Union. We are looking for passionate and results oriented Call Center Specialists to create great member experiences. The Call Center Specialist will develop member account relationships and resolve/process account inquiries and transactions by assisting members via telephone and e-mail following credit union policies and procedures.

Position/Skills Requirements

Positive Attitude. Excellent member service skills. Sales and service oriented. Ability to handle high call volumes. Ability to handle sensitive and confidential information. Attention to detail and quality- oriented. Must have good computer skills. Must be able to multitask and prioritize requests. Flexible and adaptable. Exceptional conversational and problem solving skills. Ability to work flexible hours. Banking experience preferred.

Job Type: Full-time

Required experience:

• Call Center: 2 years